Northr

Client Journey & Loop Board

Updated 2026-07-25, ~19:15 BG (evening refresh)
source: the journey-state spine (25 Jul 06:38 BG reconcile) + confirmed facts
Internal operating board. Single authoritative view of where every client is. Human-confirmed facts sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily. State of the spine this run: the nightly reconcile ran fresh this morning (~06:38 BG), rebuilt the spine and re-verified the live leg - 26 of 26 checked URLs returned OK (7 on real domains, one of them new), zero outages. The headline this run is a run of RESOLUTIONS that shrink the money risk. (1) The family-hotel-in-Kiten care is now settled as a full YEAR of cash paid up front (~10/mo effective, held by Elena), which closes two long-standing open items (the off-season rate and the missing month-1 date). (2) The hotel-services client's agreed yearly care was RE-ROUTED off the payments platform to Ivo's personal money account, which removes it from the re-auth blocker - so the payments-platform re-auth no longer holds up ANY agreed revenue and drops from the #1 blocker to housekeeping. (3) The women's-fashion client went LIVE on its own real domain. (4) The auto-service demo got its real logo and poster facts on the live page. The money leg still reads the wrong company account (day 11, figures ~27 days stale) but no agreed revenue now depends on it. The live #1 blocker is now the video-hosting gap - two paying clients' approved media cannot publish because the deploy pipeline serves only a single page file. Reply capture is still off (~26 days); the reconcile folds reply signals in directly. NEW money ping: the domain-registration float dropped below its floor after the new domain purchase.
#1 blocker - video-hosting on live sites blocks two PAYING-client publishes (day 5, platform decision). The deploy pipeline ships only a single page file plus one share image, so a client video cannot be hosted on any live site - zero client video is embedded anywhere in the venture. Two client-APPROVED publishes are stuck on the same wall: the mobile-service client's approved clips (to his real domain, approved 20 Jul) and the e-scooter shop's approved photos + videos (to its real domain, approved 20 Jul). The e-scooter PHOTOS can ship the standard way as placeholders meanwhile; the VIDEO for both waits on the decision - host as separate page assets vs an external host. Escalated 23 Jul, unresolved; do NOT auto-retry into the same wall. DE-ESCALATION worth flagging: the payments-platform re-auth is NO LONGER a revenue blocker. The one agreed-revenue loop it held - the hotel-services yearly care - moved to Ivo's personal money account on 24 Jul, so re-auth now only clears housekeeping (identify the one unmapped monthly sub, cancel an old gift sub, retire an old consult link). The deeper standing blocker remains the payment rail: no switched-on route for the cash Elena holds (now ~€155) to reach the company.
12
Won / care clients
~€130
Care agreed /mo
blocked
Reaching company (rail)
~34
In-flight
22
Open items (2 blockers)

Loop health - did the agents run

Nightly reconcile
RAN today 2026-07-25 ~06:38 BG on daily cadence: rebuilt the spine, re-verified the live leg (26 of 26 URLs OK, zero outages), and folded in the 24 Jul session + sweeps the earlier run missed - the Kiten annual-cash close, the hotel-services care re-route, the new real domain, the auto-service edit, and the new domain-float ping. Next run 2026-07-26 ~06:37 BG.
Reply capture
Still disabled; last ran 2026-06-29 21:22 BG (~26 days ago). The reconcile is folding reply/delivery signals in directly and has caught the recent moves, but nothing watches between its nightly runs. Re-enable.
Care-delivery audit
RAN Mon 2026-07-20 07:19 BG - weekly cadence, on time. Its standing flag (the gift-care client with zero visible delivery) is resolved (sub on the client's own card 18 Jul; July pack delivered + linked 19 Jul). Next run Mon 2026-07-27 ~06:48 BG.
confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Video-hosting on live sites - #1 blocker, day 5, blocks two PAYING-client publishes (platform decision). The deploy pipeline serves only a single page file plus one share image, so a client video cannot be hosted on any live site - zero client video is embedded anywhere in the venture. Two client-APPROVED publishes are stuck on the same wall: the mobile-service client's approved clips (to his real domain, approved 20 Jul) and the e-scooter shop's approved photos + videos (to its real domain, approved 20 Jul). The e-scooter PHOTOS can ship the standard way as placeholders meanwhile; the VIDEO for both waits on the decision (host as separate page assets vs an external host). Escalated 23 Jul; both channels carry the honest "not live, one technical blocker" status. Do NOT auto-retry into the same wall. Ivo
Payment rail (binding, standing) - the structural blocker. No switched-on route for cash to reach the company. Cash held by Elena now: the Kiten annual care prepay (120) + mobile-service build instalment 1 (20) + mobile-service care month-1 (15) = €155 gross, plus Food Addiction if cash. The 22 Jun decision (Elena nets her commission, remits the surplus as monthly petty cash, books gross / commission / net) is chosen but not switched on - confirm the monthly handover + the accountant check. Covers the ambassador 60% leg too. Ivo
Payments platform on the wrong account, day 11 - NOW HOUSEKEEPING, no revenue at risk (de-escalated). The connector still reads the wrong company's account (live-verified this morning); figures carried from the 01 Jul baseline are ~27 days stale. The one agreed-revenue loop it held - the hotel-services 228/yr care - moved to Ivo's personal money account on 24 Jul, so re-auth no longer blocks any revenue. On re-auth it only clears three housekeeping items: identify the unmapped €19/mo sub (now likely the sports-club client), cancel Elena's old 5/mo gift sub (her card is blocked, so no interim leak), retire the old consult link. Ivo
NEW money ping - domain-registration float below its floor, one-tap top-up. The new real-domain registration on 24 Jul drew the domain float down from ~USD 22 to ~USD 11, below the ~USD 20 floor - one .com left before the next real-domain go-live stalls. One-tap top-up ~USD 40-50. First genuinely new money item since the last reconcile. Ivo
Champions Lab - stale ~39 days on Ivo's own step. Build paid 16 Jun; care (19/mo incl 10 social) never started - zero channel activity since 16 Jun, blocked on domains-to-choose + photo fine-tune + social. Care link fires on her domain pick. The oldest open revenue leak in the book, and now the likeliest owner of the unmapped €19/mo sub. Ivo
Elena not in the client channel - now FOUR channels (one-click admin-add each). She is outside the two Thai/warm builds' channels plus the two 23 Jul warm builds (a family hotel and a tourist complex) and the gift-shop channel - so the demo, link and ready send text for each sit where she cannot see them. Join links were DM'd 24 Jul 21:45; only Ivo (admin) can add her to an existing channel. The auto-add on channel creation fails on every autonomous-spawn channel - worth fixing at the tool level. Ivo
Unidentified €19/mo sub (standing) - charged ~12 Jul, still unidentified. One €19/mo card sub has no name or email attached. With the Kiten care now confirmed as annual CASH (not a card sub), this narrows toward the sports-club client (recorded care-unpaid) rather than a double-collect. Identify it in the payments dashboard directly after re-auth; if a double-collect, the refund is Ivo's gate. Ivo
Consult client (TMB) - send the 2nd-300 link. Link ready since 18 Jul (minted on the other company account at Ivo's explicit request, posted in the channel; verified unpaid through 24 Jul against that account's own charge list). Send on value; do NOT also send the old 16 Jun link - it gets retired post re-auth. Ivo
Sasiprapa (Ivo's own client) - pre-send confirms before it goes out. The live Bangkok-gym site ships DRAFT pricing ("from THB400" + ask-us, because directories conflict) and multi-source hours - confirm both with Thakoon before sending. Fresh on-site photos are a standing offer. Ivo's link review is currently the only visual gate on every build. Send + price = Ivo only. Ivo
Auto-service (Farzando) - real logo + poster facts are live, but the literal poster and phone are blocked (tooling). The real logo (recreated) and the poster facts were applied to the live demo 24 Jul. Still blocked: the literal poster image 1:1 and the phone number, because the client-channel file bytes are not extractable here and the mounted auto-service subfolder is empty. Fix = a channel file-download token, or connect the newer client-photo parent. Same root cause as the recurring "I have no folder" asks. Ivo
BusinessTax / Terzieva - access-handover window EXPIRED (~15 Jul), nothing recorded. The incumbent developer holding the one hosting account (both sites) plus the registrar relocated abroad on his window. Establish from Niki whether the access and the files-and-database archive were actually taken; if not, agree which route replaces it (he remains reachable, cooperative). Both sites live + unaffected; only future DNS repoints are at risk. Care for both also untriggered (each picks 19 or 29). Ivo
Social add-on price still unset (blocking 4). Monthly social packs are shipping (Kiten, Food Addiction, e-scooter, mobile-service) with no priced add-on line. Set the standard monthly social-content price so it can be billed (new price = Ivo's gate). Ivo
Elena's collection / send lane (sub-1k, not Ivo's queue). Hotel-services - send the personal-account details + collect 228/yr (no re-auth dependency any more). Rakadiko - care month-1 15 DUE since 04 Jul + push annual (July pack delivered + linked). Coffee Delmar - close 200 + annual (brother of Rakadiko). Mobile-service - instalments 2-5 + care month-2 onward (site video embeds blocked on the platform decision). Kiten - remit the held annual cash on the rail. Brilliantin - real-domain repoint ask idle ~16 days (build + 6mo care PAID). Paradise Velingrad, Farzando, ГИК-8, КОНТО им, Iskrichki, Coffee Shop Hot & Sweet, Family Yanevs, Божура, Tako Gumi - review + send. Color Kitchen Studio - day +9, +10 last touch due ~26 Jul. Elena
Food Addiction - card vs cash, confirm so we never double-collect. The 01 Jul baseline shows BOTH the €40/mo build sub and €19/mo care sub active on card, while the human record notes monthly cash to Elena. Confirm which is real (cannot be re-checked while the connector reads the wrong account). Elena
Inventory over the send cap - work it, do not park it. ~32 cold spec demos plus ~20 tracked Deployed/unsent in client channels = ~52 built, live, in front of nobody against a cap of 5 - the single largest unconverted asset in the venture. Action: assign, send, or archive. The hosting-platform project cap is NO LONGER a deploy blocker (the preview-branch workaround ships any build), so this is inventory to work, not a gate. Ivo/Elena
Condio - live on its real domain, price/send + identity still Ivo's. Now LIVE on yana-condio.com (registered 24 Jul, Ivo's strategic asset, HTTPS verified); client "много доволна". No price or care on record yet - Ivo's own gated client. Open: her phone/email, plus the flag - is "Яна КонДио" the same Yana as the ambassador-prospect showcase? It affects the ambassador link. Ivo
Iskash da hapnesh - still no tracked channel (confirmed absent from all active client channels this run); client is "closing" - confirm where it is tracked or open a channel. Elena/Ivo
Cadence - drive or park. Elegance PARKED (revisit 30d / next season). Kalina i Milan ~36d silent - last touch then park. I & M Mebel day +30 past its single nudge - park if still silent. SK Gong re-intro still UNSENT - send or park. Malkiya Yavor offer email (~31d, Ivo's send). TeachyPlanet - get the POC number from Niki (~31d). Varna Spa - check with Galin (~38d). Ivo/Elena
Психопозитив (discovery) - her domain expired ~22 Jul. Alexandra's second business (child psychotherapy + Лятна академия); deep-dive held ~18 Jul. She renews the domain HERSELF per plan - confirm at next contact it did not lapse silently. No client channel yet; therapist-first; price/scope = Ivo. Ivo
Interest capture (standing). On-site interest capture is still not wired (blocked on Ivo's hosting-platform worker token), so every live site falls back to plain email for interest signals. Ivo
Memory-index hygiene + spawned-build defect (standing). The agents' index file is approaching its read cap; a consolidation pass is due as its own session so recall stays sharp. Related: the spawned-build sessions keep ending before their own deploy+post step (Mama Garden, Family Yanevs, Божура) - the sweep catches each, but it is worth a tool-level fix. Ivo
Project-slot prune - now cosmetic only. The hosting account is at its 100-project cap, but the preview-branch workaround has removed the cap as a deploy blocker (proven again on both 23 Jul builds). Prune when convenient so the four preview-branch builds (Искрички, Mama Garden, Family Yanevs, Божура) move onto clean addresses and slots are reclaimed. Hygiene, not a gate. Ivo

Revenue base - won / care

ClientStageBuildCareOwnerNext
Kapitanovi (Kiten)Care200 paid120/yr cash prepaid (~10/mo)ElenaLive on the real domain (verified). Care now SETTLED - a full year of cash paid up front (confirmed 22 Jul, held by Elena), which CLOSES the off-season-rate and the month-1-date items. Open: remit the held cash (rail); social add-on price unset (Ivo)
Food AddictionCareinstalmentspayingElenakaravanata.com live (verified). July social pack + business-profile owner-kit delivered 04 Jul. Card-vs-cash still open (Elena); the subs renewed ~12 Jul on card blind - existing, no action, do not re-charge
Kameli ClubCare400 paid228/yr AGREED, unpaidElenaRE-ROUTED 24 Jul: the agreed 228/yr care now collects via Ivo's personal money account, NOT the payments platform - the wrong-account re-auth no longer blocks it. The old payments-platform link is DEAD, do NOT resend. Elena sends the account details + collects
Champions LabWon200 paid19 pendingIvoDomains + photos + social - stale ~39 days on Ivo's own step; care link fires on her domain pick. Oldest open revenue leak, and the likeliest owner of the unmapped €19/mo sub
BrilliantinCare470 paid (350 + 6×20)20 prepaidElenaBuild + 6mo care PAID 07 Jul. Remaining (not a gate): DNS repoint of the client-owned hotelbrilliantin.com (needs their registrar/host access). Ready ask posted 09 Jul, idle ~16 days. Restaurant +50 one-off pending confirm. No Ivo action
Rambo (mobile service)Won5×20, 20 in15 - m1 PAID (cash 17 Jul)Elenaramboservis.com live (verified). July social pack DELIVERED + linked 19 Jul; instalments 2-5 + care month-2 onward next. Client APPROVED clips 2/4/6 for the site 20 Jul - publishing them is BLOCKED on the video-hosting platform decision (see #1). Card link on hold (wrong account)
TMB Smart (consult)Won300/600n/aIvo2nd-300 link READY since 18 Jul (minted on the other company account at Ivo's explicit request, posted in the channel; verified unpaid through 24 Jul). Send to Нели on value; do not send the old 16 Jun link too
RakadikoWon200 paid15 (m1 DUE since 04 Jul)ElenaLIVE on rakadikobg.com (verified). July asset pack DELIVERED + LINKED. Care month-1 15 DUE + push annual upfront (brother of Coffee Delmar). No Ivo action left
Coffee DelmarClosing20015ElenaClient interest confirmed 04 Jul. Elena: close, pursue annual upfront (brother of Rakadiko)
BusinessTax (Niki)Wonfree19 or 29IvoCare fires on his choice. Handover window EXPIRED (~15 Jul): establish from Niki whether hosting/registrar access was taken before the incumbent dev relocated; if not, which route replaces it. Site live + unaffected
Terzieva IvanchevaWonfree19 or 29IvoHer choice. Domain renewed to 2027 (no urgency); same handover ask as BusinessTax. Site live + unaffected
Bizon (e-scooter, gift)Caren/a (gift)5 PAID 18 Jul (client's own card)Elenaboyzonescooters.com live (verified); sub on the client's own card. July social pack DELIVERED + linked 19 Jul. Client APPROVED photos + videos 20 Jul: PHOTOS can ship the standard way as placeholders; VIDEO blocked on the video-hosting platform decision. Cancel Elena's OLD 5/mo sub post re-auth (her card is blocked, so no interim leak)

In-flight - deployed / sent

ClientStageOwnerNext
Condio (Яна КонДио)Replied, liveIvoNOW LIVE on its own real domain yana-condio.com (registered 24 Jul, Ivo's strategic asset, HTTPS verified); client "много доволна". Ivo's own gated client - price + care + send = Ivo (none on record yet). Get phone/email; identity flag - same Yana as the ambassador-prospect showcase?
Family Yanevs (семеен хотел)DeployedElena23 Jul (Build-68) - WARM Elena demo, the prospect has no site. Built + LIVE on a temporary preview address. Elena review + send (sub-1k). GAP: Elena not yet a member of the channel (one-click add for Ivo; join link DM'd 24 Jul); moves to a clean address on the next prune
Туристически комплекс БожураDeployedElena23 Jul (Build-69) - WARM Elena demo request 22 Jul. Built + LIVE on a temporary preview address. Elena review + send (sub-1k). GAP: Elena not yet a member of the channel (one-click add; join link DM'd 24 Jul)
Sasiprapa Muaythai Gym (Bangkok, TH)DeployedIvoIvo's own strategic lead - first build in the new country. LIVE 19 Jul (EN default + Thai toggle, 10 real photos, wall-of-champions edit). Ivo reviews the live demo (his link review is the visual gate); confirm prices + hours with Thakoon before send; fresh on-site photos = standing offer. Send + price = Ivo only
Mama Garden (Chonburi, TH)DeployedIvoWarm (via Konnie). Deployed 20 Jul via the preview-branch workaround, QA-passed and live. Ivo review + send/price. Moves to a clean address on the next prune. Elena not yet a member of the channel (one of four membership gaps)
Искрички на радостDeployedElenaBuilt + LIVE 19 Jul (EN+BG, real brand recreated, 3500+ social followers). Elena review + send (sub-1k). GAP: Elena not a member of the channel (join link DM'd 24 Jul). Open: phone, real product photos to storage, move off the preview address on the next prune
Фарзандо сервиз (Бургас)DeployedElenaDeployed 19 Jul, EDITED 24 Jul - real logo (recreated) + poster facts now on the live page (message-first, no phone found). Elena review + send (sub-1k). Open: phone + the literal poster image 1:1, both blocked on a tooling gap (escalated to Ivo)
Coffee Shop Hot & Sweet (Карнобат)DeployedElenaDeployed 17 Jul (new business, ESTD 2025, no reviews shipped). Elena JOINED the channel 20 Jul. Live link + ready send text posted - Elena review + send (sub-1k)
Color Kitchen Studio (Варна, кухни)SentElenaSENT by Elena 16 Jul. Day +9: the +2 and +5 nudges are overdue, +10 last touch due ~26 Jul. Open: real photos to the shared client folder
Ресторант Парадайс (Velingrad)DeployedElenaDeployed 10 Jul (10 real photos, 4.6/4333). Elena review + send, sub-1k; a friend of Христо passes it to the owner. Go-live later = repoint of their own domain
ГИК-8 ООДDeployedElenaDeployed 08 Jul (B2B machinery, Plovdiv). Elena review + send, sub-1k. Open: logo = our proposal (confirm/replace) + real photos to the shared folder
КОНТО им (Ина Исаева, accounting)DeployedElenaBuilt + live 04 Jul (real logo + photo). No public phone/email (login-walled profile) - Elena sends via her own channel; capture contact data on confirm (sub-1k)
Triumph BoutiqueRepliedIvoThe 26 Jun feedback edit is live (shipped 03 Jul). Open: in-browser visual QA (flagged, not a gate); then Ivo review + price + send (his very good friend)
Spas i Moni (хотел)DeployedIvoCore hotel ICP, Rhodopes; real photos + recreated logo. Dead domain = greenfield + reclaim. Review + price + send
Lotus Cafe & PatisserieDeployedIvoPlovdiv on-site coffee-shop lead, built and live. Review + price + send
Amore PizzeriaDeployedIvov2 redesign, Velingrad; friend's sister. Confirm the social profile to wire the message link; review + price + send
Amari Park ResidenceSentIvo/ElenaOffer out (400 build + 19/mo + 2mo social); owner discussing with partner; Elena said she'd call for the decision. 3% deal is separate
TeachyPlanetSent via NikiIvo~31d quiet; get the POC number from Niki (de-bottleneck)
Malkiya YavorDemoed, likedIvo~31d quiet; bottleneck = Ivo sends the offer email (draft ready in-channel)
BogdanoviSentIvo/ElenaAwaiting his yes to go live
Iskash da hapneshClosingElenaFinal follow-up before win/close; no tracked channel - confirm tracking
Life Partners PlovdivCase studyPeppyAmbassador case study (recruiting Peppy); Peppy may sell it
Varna Private SpaConsultIvo~38d quiet; Galin shared with the principal - Ivo check with Galin
SK GongSeen, no replyIvoRe-intro draft still UNSENT; send or park
Kalina i MilanSent, no replyElena~36d silent, cadence lapsed - last touch then park 30d (sub-1k)
Skarata na MalevDeployedIvoConfirm the social profile; review + price + send
Animal Hope BavariaDeployedIvoSend/price (off-ICP)
Digital NomadsRepliedIvoFounders liked it; edit done. Wire the sign-up form; then send
Lisy's MugsDeployedIvoIvo priority friend ("wow"); rebuilt with real product photos. Review + price + send
I & M MebelSentElenaSent 25 Jun, no reply; single nudge done (day +30). Park if still silent (sub-1k)
TAKO ГУМИDeployedElenaReworked 26 Jun; owner Боби chasing = buying interest. WARM - Elena review + send (sub-1k)
Мебели ВИП Дизайн-2025DeployedElenaCustom furniture; logo = our proposal, no confirmed phone - confirm before send. Elena's offer 400 + 20/mo. Unmoved ~29 days (since 26 Jun)
Автосервиз LinsicarDeployedElenaHisarya auto-service, real logo recreated + stock photos marked as examples. No price set; confirm Sat/Sun hours before send. Unmoved ~29 days
Abini Body (Yana)Rep showcaserepFree for 2 referrals; becoming ambassador - not a paying client

Cold inventory + how reps will own it

~32 spec demos built and live, no named recipient. Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Combined with the ~20 tracked-but-unsent demos in client channels, ~52 built assets sit in front of nobody against a cap of 5 - the single largest unconverted asset in the venture. UPDATE: the hosting-platform project cap is NO LONGER a deploy blocker - the preview-branch workaround ships any build (proven again on both 23 Jul builds). Pruning dead inventory is now worth it only to move the four preview-branch builds (Искрички, Mama Garden, Family Yanevs, Божура) onto clean addresses and to reclaim slots: cosmetic + hygiene, not a gate.

Removed / parked

Barbershop The Champions - DECLINED 20 Jul (Elena "тук имаме отказ"; channel archived). Burgas, 2 locations, was one of the 26 Jun Elena demos. Demo source retained and the live link left in place, reversible; NOT Champions Lab. Ловен парк (ресторант, Пловдив) - full lifecycle in one day (18 Jul): demo built + posted midday, then Elena declined in the evening and archived the channel. Demo left LIVE and reversible. Hotel Central Karlovo declined 11 Jul (demo taken down; source retained). Автосервиз Георгиев declined 13 Jul (never sent - no-phone blocker; site left live). Elegance Asenovgrad parked (revisit 30d / next season). Car Wash Poseidon declined ("това са безсмислени неща"). Villa Tanita declined (owner wants listing-only; re-approach pre-season). Beluga removed (owner works for a web-build company). SiMoni / Solo / Veera parked (Yana's competitors). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM, Sozopol Ekovillas, Coffee and go declined/parked (timing or partner backed out).
Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.