Northr - Client Journey & Loop Board

Internal operating board. Single authoritative view of where every client is. Human-confirmed facts now sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily.

#1 blocker - payment rail. Elena's personal card / money account is suspended, so cash collected (Kapitanovi, Food Addiction) and the Boyzone gift sub cannot reach the company, and Rambo's instalments have no clean route. Deals are closing; the money cannot land. DECIDED 22 Jun: Elena nets her commission from the cash she collects and remits the surplus to Ivo as monthly petty cash; the books record gross collected, commission, and net remitted. To activate: confirm the monthly handover + an accountant check. Boyzone gift sub still needs its link recreated on Bobby's card.

Won / care clients

~€200

Care contracted /mo

blocked

Reaching company (rail)

~15

In-flight

Open items

Loop health - did the agents run

Nightly reconcile

Ran 2026-06-22 06:33 BG. Now reads confirmed-facts first (anti-repeat). Rebuilds the spine nightly.

Reply capture

Ran 2026-06-22 13:23 BG. Next 21:22 today. Client replies / outcomes into the spine.

Care-delivery audit

Ran 2026-06-22 07:30 BG. Next Mon. Care paid-but-not-delivered + partner remittance.

NEW 22 Jun: confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Payment rail (binding). No working route for cash to reach the company. Pick a rail (company account / a non-suspended provider) - everything cash-side waits on this. Ivo

Mint the pending pay links (today's batch): Rakadiko 200 one-off, Rambo build instalments + 15/mo care, Brilliantin 350 one-off + 20/mo. The earlier "Rakadiko link minted" note was not real, so it must be created. Elena is ready to send each the moment it lands. Ivo

Boyzone - domain chosen (trotinetki-karnobat.com). Register it within the pre-authorised budget, point it, confirm live, then Elena sends the go-live note. Separately, recreate the €5/mo gift sub on Bobby's own card. Ivo/Elena

Kameli - collect the first €29 care month (went live, now chasing - the dynamic the new go-live rule prevents). Ivo

Champions Lab - send domain choices + fine-tune photos + social; care link fires on her pick. Ivo

Brilliantin - father (owner) sign-off before go-live; ~99% yes, sold at 350 + 20 (restaurant folded in). Elena

Follow-up cadence - DECIDED. Sent demo with no reply: nudge +2 / +5 / +10 days, then Park. Agents draft, owner sends. Now live in the reply-capture agent. Elena/Ivo send

Demo assignment - DECIDED: sheet-per-rep. Each demo assigned to a rep who works it from their own sheet; the sweep folds status back here. Activation: name the reps + assign demos. Ivo/Elena

Revenue base - won / care

Client	Stage	Build	Care /mo	Owner	Next
Kapitanovi (Kiten)	Care	200 paid	19 cash (seasonal)	Elena	Off-season rate; remit cash (rail)
Food Addiction	Care	instalments	paying (cash)	Ivo/Elena	Green; only cash-to-company (rail)
Kameli Club	Care	400 paid	29 chasing	Ivo	Collect first care month
Champions Lab	Won	200 paid	19 pending	Ivo	Domains + photos + social
Brilliantin	Won	350 sold	20	Elena	Father sign-off; mint 350 + 20 links
Rambo (mobile service)	Won	5×20	15	Elena	Collecting; mint links (rail)
TMB Smart (consult)	Won	300/600	n/a	Ivo	Collect 2nd 300 on value
Rakadiko	Won	unpaid	15	Elena	Mint 200 link (owed); annual upfront
Coffee Delmar	Closing	200	15	Elena	Brother of Rakadiko; annual upfront
BusinessTax (Niki)	Won	free	19 or 29	Ivo	His choice; domain transfer
Terzieva Ivancheva	Won	free	19 or 29	Ivo	Her choice; not triggered

In-flight - deployed / sent

Client	Stage	Owner	Next
Amari Park Residence	Sent	Ivo/Elena	Build 300 (from 500); partner sign-off. 3% deal is separate
Elegance Asenovgrad	Sent, no reply	Elena	Apply follow-up cadence, then park
TeachyPlanet	Sent via Niki	Ivo	Get POC number from Niki
Malkiya Yavor	Demoed, liked	Ivo	Bottleneck: Ivo send the email
Bogdanovi	Sent	Ivo/Elena	Awaiting his yes to go live
Iskash da hapnesh	Closing	Elena	Final follow-up
Life Partners Plovdiv	Case study	Peppy	Ambassador case study (recruiting Peppy)
Varna Private Spa	Consult	Ivo	Awaiting principal feedback
SK Gong	Seen, no reply	Ivo	Follow up
Villa Tanita	Sent	Elena	Awaiting reply
Kalina i Milan	Sent	Elena	Awaiting reply
Skarata na Malev	Deployed	Ivo	Review + price + send
Animal Hope Bavaria	Deployed	Ivo	Send/price (off-ICP)
Digital Nomads	Deployed	Ivo	Wire form; send
Abini Body (Yana)	Rep showcase	rep	Free for 2 referrals; becoming ambassador

Cold inventory + how reps will own it

~32 spec demos built and live, no named recipient. Proposed model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. This is how it scales to many reps without anyone reading a file. Pending your confirm to wire it.

Removed / parked this review

Beluga removed (owner works for a web-build company; never paid, never proposed). SiMoni / Solo / Veera parked (they are Yana's competitors; we will not push them while Yana is our door-opener).

Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.