Northr

Client Journey & Loop Board

Updated 2026-06-30 19:25 BG (evening refresh)
source: the journey-state spine + confirmed facts
Internal operating board. Single authoritative view of where every client is. Human-confirmed facts now sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily.
#1 blocker - payment rail. The cash Elena holds (Kapitanovi month-1, Food Addiction if cash, likely Rambo) still cannot reach the company, and the Boyzone gift sub is broken. DECIDED 22 Jun: Elena nets her commission from the cash she collects and remits the surplus to Ivo as monthly petty cash, with the books recording gross collected, commission, and net remitted. NOT yet activated - to switch on: Ivo confirms the monthly petty-cash handover and the accountant confirms the tax treatment. Single standing constraint, not per-client.
11
Won / care clients
~€200
Care contracted /mo
blocked
Reaching company (rail)
~31
In-flight
14
Open items

Loop health - did the agents run

Nightly reconcile
Ran 2026-06-30 06:34 BG. Next 06:37 tomorrow (1 Jul). Reads confirmed-facts first (anti-repeat). This run: money re-read read-only with no new mismatch (3 active subs re-confirmed, no new charge since Rakadiko 24 Jun); all deployed links HTTP 200 except the Food Addiction real domain, which is DNS-pending. No new client inbound or reply since the 29 Jun evening sweeps.
Reply capture
Last ran 2026-06-29 21:22 BG; the midday 30 Jun pass did not fire, so it is overdue (paused). The nightly reconcile covered the same sweep this morning: no new client reply, all late-29 Jun channel activity was OURS only (Rakadiko price post, Kameli care-link hand-off, Rambo domain/social). Stage moves carried: Elegance to PARKED (cadence exhausted, still silent); Kalina i Milan +11 silent, last-touch then park; I & M Mebel +5 due today.
Care-delivery audit
Ran 2026-06-29 18:31 BG (this Monday). Next Mon 6 Jul. Care paid-but-not-delivered + partner remittance + client-confirmation checks.
NEW 22 Jun: confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Payment rail (binding). No working route for cash to reach the company. The 22 Jun decision (net commission, remit monthly petty cash) is chosen but not switched on - confirm the monthly handover + an accountant check; everything cash-side waits on this. Ivo
Terzieva - renew the domain, now 2 DAYS out. terzievaivancheva.com expires 2026-07-02; renew/confirm first, then DNS repoint to go live (handover plan filed; the domain registrar, incumbent host). The whole displacement go-live and the free-build/care relationship hinge on not letting it lapse. Ivo
Rambo - domain picked, not yet registered (NEW). Client chose ramboservis.com on 29 Jun, but the domain-registrar balance is below the ~€11 cost so it cannot be bought yet; fund the registrar first. Plus the go-live-after-care gate (Rambo is cash, €0 collected, no rail) - decide whether to point a real domain before the first payment. Site stays live on the free subdomain. Ivo
Social add-on price still unset (now blocking 2). We are shipping monthly social packs (Kapitanovi July delivered 27 Jun) and Rambo has now requested a July pack too, with no priced add-on line. Set a standard monthly social-content price so it can be billed, and decide produce-before-pay for Rambo's month-2. Ivo
Food Addiction - card vs cash, confirm so we never double-collect. The payments platform shows BOTH the €40/mo build sub and €19/mo care sub active and auto-charging on Elena's card (no past-due), while the human record says care is paid in cash. Confirm with Elena which is real. Elena
Inventory over the send cap - work it, do not park it. ~33 cold spec demos plus the tracked-but-unsent Deployed set: the Karnobat batch + TAKO ГУМИ + the 3 new Elena demos (VIP Design, Linsicar, Barbershop The Champions) + the Ivo-owned Deployed demos (Spas i Moni, Lotus, Amore, Skarata na Malev, Animal Hope Bavaria, Lisy's Mugs). Triumph, Digital Nomads and Condio are in live reply loops; I & M Mebel is sent. Action: assign, send, or archive. Ivo/Elena
Kameli - care link delivered, now Elena-send + client-pay. The €29/mo care link and a ready BG message were delivered to Elena 29 Jun; she sends, Kamelia pays, the sub starts. Off Ivo's mint queue - the only wait is the send + the pay (feeds the go-live-after-care rule). Elena
Champions Lab - send domain choices + fine-tune photos + social; care link fires on her pick. Ivo
Brilliantin - father (owner) sign-off before go-live, then mint the 350 one-off + 20/mo links; restaurant folded in. Elena
Boyzone - gift sub to recreate. Domain is live; remaining: recreate the €5/mo gift sub on Bobby's own card before the ~12 Jul renewal (Elena's current card suspended). Elena
Cadence - drive the nudges. Elegance PARKED this run (cadence exhausted, still silent); Kalina i Milan +11 silent, last-touch then park 30d; I & M Mebel +5 DUE today (30 Jun); SK Gong re-intro still UNSENT, send or park. All sub-1k sends are Elena's; SK Gong is Ivo's. Ivo/Elena
Condio - replied, happy, identity still to confirm. Site is live; client reviewed it, "много доволна", both requested edits are in and redeployed. Open: her phone/email for contacts, plus the flag - is the contact "Яна КонДио" the same Yana as Abini Body (ambassador prospect)? It affects the ambassador link. Ivo
Iskash da hapnesh - no tracked channel found among the 41; client is "closing" - confirm where it is tracked or open a channel. Elena/Ivo
Housekeeping - needs a person's hands (connector cannot archive/delete). The duplicate VIP Design channel is now archived; remaining: remove the old vip-dizayn build folder and the duplicate Linsicar + Spas i Moni shared folders so there is one canonical record each. Ivo

Revenue base - won / care

ClientStageBuildCare /moOwnerNext
Kapitanovi (Kiten)Care200 paid19 cash (seasonal)ElenaLive on real domain. July social pack delivered 27 Jun - Elena shares the folder + sends the client message. Off-season rate to negotiate; remit cash (rail)
Food AddictionCareinstalmentspayingElenaOpen: card-vs-cash (both subs auto-charge on card, record says cash); real-domain go-live pending DNS
Kameli ClubCare400 paid29 link outElenaCare link (29/mo) + ready message delivered to Elena 29 Jun; she sends, client pays, sub starts. Off Ivo's mint queue
Champions LabWon200 paid19 pendingIvoDomains + photos + social
BrilliantinWon350 sold20ElenaFather sign-off; mint 350 + 20 links
Rambo (mobile service)Won5×2015Ivo/ElenaSite live; links minted, Elena sends. Client picked ramboservis.com 29 Jun but not registered (fund the registrar first + go-live-after-care gate). July social pack requested - needs add-on price
TMB Smart (consult)Won300/600n/aIvoCollect 2nd 300 on value
RakadikoWon200 paid15ElenaBuild paid 24 Jun; main-menu prices added + live 29 Jun (7 dishes await Elena's numbers); care starts next month; pursue annual upfront
Coffee DelmarClosing20015ElenaBrother of Rakadiko; annual upfront
BusinessTax (Niki)Wonfree19 or 29IvoHis choice; domain transfer on prev-IT number
Terzieva IvanchevaWonfree19 or 29IvoHer choice; renew domain before 2 Jul (2 days)

In-flight - deployed / sent

ClientStageOwnerNext
Condio (Яна КонДио)RepliedIvoClient happy ("много доволна"); 2 edits done + redeployed. Open: phone/email + identity flag (same Yana as Abini Body?). Review + price + send
Triumph BoutiqueRepliedIvoOwner: "Много добре е станал сайта" + an edit list; Ivo ran the edit session 26 Jun (real photos + catalogue in the shared folder). Finish edits, repost link, then review + price + send
Spas i Moni (хотел)DeployedIvoCore hotel ICP, Rhodopes; real photos + recreated logo + reviews/seasons added 26 Jun. Dead domain = greenfield + reclaim. Confirm rooms/email/prices; review + send
Lotus Cafe & PatisserieDeployedIvoPlovdiv on-site coffee-shop lead, built. Review + price + send
Amore PizzeriaDeployedIvov2 redesign, Velingrad. Confirm FB/IG to wire Messenger; review + send
Amari Park ResidenceSentIvo/ElenaBuild 300 (from 500); partner sign-off. 3% deal is separate
TeachyPlanetSent via NikiIvoGet POC number from Niki
Malkiya YavorDemoed, likedIvoBottleneck: Ivo send the offer email (draft to Велизар Петков ready, 400 от 499 + 19/29)
BogdanoviSentIvo/ElenaAwaiting his yes to go live
Iskash da hapneshClosingElenaFinal follow-up; no tracked channel found
Life Partners PlovdivCase studyPeppyAmbassador case study (recruiting Peppy)
Varna Private SpaConsultIvoAwaiting principal feedback
SK GongSeen, no replyIvoRe-intro draft still UNSENT (channel quiet since 16 Jun); send or park
Kalina i MilanSent, no replyElena+11 silent (+10 lapsed 29 Jun); last touch then park 30d (sub-1k)
Skarata na MalevDeployedIvoConfirm IG/FB; review + price + send
Animal Hope BavariaDeployedIvoSend/price (off-ICP)
Digital NomadsRepliedIvoFounders liked it; de-investmentise edit done + redeployed. Wire the sign-up form; price + send
Lisy's MugsDeployedIvoIvo priority friend ("wow"); review + price + send
I & M MebelSentElenaSent 25 Jun, no reply. +5 nudge DUE today (30 Jun); park if silent after +10 (sub-1k)
TAKO ГУМИDeployedElenaReworked 26 Jun; owner Боби chasing = buying interest. WARM - Elena review + send (sub-1k)
Мебели „ВИП Дизайн-2025"DeployedElenaCustom furniture; design-led (logo = our proposal, no confirmed phone). Elena's offer 400 + 20/mo вкл. соц. Confirm logo/phone/region before send (sub-1k)
Автосервиз LinsicarDeployedElenaHisarya auto-service, real logo + placeholder photos. No price set; confirm Sat/Sun hours before send (sub-1k)
Barbershop The ChampionsDeployedElenaBurgas men's barbershop, 2 locations; real trophy crest recreated, design-led (real photos to drop). No price; not Champions Lab (sub-1k)
Abini Body (Yana)Rep showcaserepFree for 2 referrals; becoming ambassador

Karnobat batch - newly tracked (Elena, sub-1k)

ClientStageOwnerSend-readiness
Бистро ПерлаDeployedElenaNo FB/phone yet - call-first; Elena supplies contact before send
Doner House Ачо и НинаDeployedElenaReal hero; FB/more photos optional
Карнобатска скара при БенDeployedElenaReal hero; FB/phone optional
Бързо, топло, вкусноDeployedElenaPhone from directory - Elena confirms before send
Автосервиз ГеоргиевDeployedElenaNo phone yet - Elena must supply phone before send
Къща за гости ШехлареDeployedElenaReal photos; owners Тодорови; phone/prices optional

Cold inventory + how reps will own it

~33 spec demos built and live, no named recipient. Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Now partially activated - Elena's Karnobat batch is the first tracked set.

Removed / parked

Elegance Asenovgrad parked 30 Jun (cadence exhausted, still silent; Elena's lead - revisit 30d / next season, site stays live). Car Wash Poseidon declined 26 Jun (owner "това са безсмислени неща"; channel archived). Villa Tanita declined 24 Jun (owner won't invest while the properties aren't earning, wants listing-only - stop the cadence). Beluga removed (owner works for a web-build company; never paid, never proposed). SiMoni / Solo / Veera parked (Yana's competitors; not pushed while Yana is our door-opener). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM, Sozopol Ekovillas, Coffee and go declined/parked (timing or partner backed out).
Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.