Northr

Client Journey & Loop Board

Updated 2026-07-07 ~00:05 BG (evening refresh)
source: the journey-state spine + confirmed facts
Internal operating board. Single authoritative view of where every client is. Human-confirmed facts sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily. 05 and 06 Jul were quiet (zero client-side messages); the changes below are the verified 04 Jul moves. The compute shell is back this run, so the key live client sites were re-checked and all return 200.
#1 blocker - payment rail. The cash Elena holds keeps growing (Kapitanovi month-1, Rambo's first instalment received 04 Jul, Food Addiction if cash; Rakadiko care month-1 will join once collected) and still cannot reach the company, and the Boyzone gift sub renews on a suspended card in ~6 days. DECIDED 22 Jun: Elena nets her commission from the cash she collects and remits the surplus to Ivo as monthly petty cash, with the books recording gross collected, commission, and net remitted. NOT yet activated - to switch on: Ivo confirms the monthly petty-cash handover and the accountant confirms the tax treatment. Single standing constraint, not per-client.
11
Won / care clients
~€200
Care contracted /mo
blocked
Reaching company (rail)
~32
In-flight
18
Open items

Loop health - did the agents run

Nightly reconcile
Last ran 2026-07-06 08:26 BG and the spine stamp matches (last reconciled 06 Jul AM). It verified 05 and 06 Jul were quiet - no new client moves since the 04 Jul set. Next 2026-07-07 06:37 BG.
Reply capture
Disabled; last ran 2026-06-29 21:22 BG (~8 days ago). The nightly reconcile is covering reply signals meanwhile (it re-searches all client channels). Worth re-enabling.
Care-delivery audit
Ran Mon 2026-07-06 08:35 BG (weekly cadence; first run of the month = deep pass). Next Mon 2026-07-13 06:48 BG. Care paid-but-not-delivered + partner remittance + client-confirmation checks.
confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Payment rail (binding, standing) - the lead blocker. No working route for cash to reach the company; the pile now includes Kapitanovi month-1 (19), Rambo instalment 1 (20, received 04 Jul) and Food Addiction if cash. The 22 Jun decision (net commission, remit monthly petty cash, record all three legs) is chosen but not switched on - confirm the monthly handover + the accountant check. Covers the ambassador 60% leg too. Ivo
Boyzone - gift sub renews in ~6 days and will fail. The €5/mo gift sub renews ~12 Jul on Elena's suspended card. Recreate it on Bobby's own card before then (known, hers per the confirmed facts). Elena
Elena's collection lane (sub-1k, not Ivo's queue; the daily payments check DM'd her 05 Jul). Kameli care month-1 29 - client agreed 01 Jul, now 5 days, the link is with the client, forward the ready SEO reply + collect. Rakadiko care month-1 15 now DUE + push annual upfront (site live). Coffee Delmar - send the updated demo, close, pursue annual. Rambo - instalments 2-5 + start the 15/mo care. Brilliantin - father sign-off, then send the minted links. Kapitanovi - off-season rate + the profile-kit message. Elena
Champions Lab - stale ~2 weeks on Ivo's own step. Build paid 16 Jun; care (19/mo incl 10 social) never started - blocked on domains-to-choose + photo fine-tune + social. Care link fires on her domain pick. Flagged stale again by the daily payments check 05 Jul. Ivo
Social add-on price still unset (blocking 2+). Monthly social packs are shipping (Kapitanovi + Food Addiction July delivered 04 Jul, Rambo July shared by Elena) with no priced add-on line. Set the standard monthly social-content price so it can be billed. Ivo
Food Addiction - card vs cash, confirm so we never double-collect. The payments platform (01 Jul baseline) shows BOTH the €40/mo build sub and €19/mo care sub active and auto-charging on card, while the human record says care is cash via Elena. Confirm which is real. Elena
Unidentified €19/mo sub (standing, 7th flag). One €19/mo card sub has no name or email attached and is still unmapped - possible card-plus-cash double-collect against Kapitanovi cash or Champions pending. Could not re-check again this run (no money connector). Identify and reconcile. Ivo
Money-verification leg still dark (standing); live-site leg is back. No payments-platform connector again (money carried from the 01 Jul baseline + manual confirms), so the money leg cannot be re-checked. But the compute shell recovered for this run: the key live client sites were re-checked and all return 200 (real-domain Kapitanovi, Food Addiction, Rambo, Rakadiko, plus Brilliantin, Kameli, Terzieva) - so only the money leg is dark now, not both. The Food Addiction 40/mo build sub's next auto-charge ~12 Jul is an existing active sub - no action, do not re-charge. Ivo
BusinessTax / Terzieva - access-handover fuse ~9 days. Both free-build care clients, care not triggered (their own 19-vs-29 choice). The real item: close the access handover with the incumbent dev (one hosting account holds both sites) before he relocates ~15 Jul, then the DNS repoint. Terzieva's domain is renewed to 2027, no expiry urgency. Ivo
TMB Smart - collect the 2nd 300 on value. Consult client, 300 of 600 paid; 19 days quiet (watchdog 05 Jul). Ivo
Rakadiko go-live RESOLVED - closure record, kept one run. Elena picked rakadikobg.com (04 Jul 16:09), the automation registered it under the float with no manual step, wired it, and verified it live (apex + www, SSL) at 17:12 with confirmation posted in the client channel; the retry cron confirmed success and turned itself off. The 10-day .eu breach is CLOSED - do not re-flag. Follow-ons: Elena's care month-1 + annual push (above) + ops next steps (search-index submit + business-profile refresh). Elena
Inventory over the send cap - work it, do not park it. ~33 cold spec demos plus ~14 tracked Deployed/unsent in client channels (CONTO fm added 04 Jul; VIP Design, Linsicar and Barbershop The Champions unmoved since 26 Jun; plus the Ivo-owned Deployed set: Spas i Moni, Lotus, Amore, Skarata na Malev, Animal Hope Bavaria, Lisy's Mugs). Action: assign, send, or archive - inventory to work, not an "awaiting Ivo" gate. Ivo/Elena
Triumph Boutique - edit live, QA open. The 26 Jun client-feedback edit (men's section, category gallery, copy fixes) shipped 03 Jul and the loop is closed. Open: in-browser visual QA not yet done (flagged, not a gate); then Ivo review + price + send (his very good friend). Ivo
Iskash da hapnesh - still no tracked channel (42 active channels checked this morning); client is "closing" - confirm where it is tracked or open a channel. Elena/Ivo
Condio - replied, happy, identity still to confirm. Client reviewed, "много доволна", both edits live. Open: her phone/email, plus the flag - is "Яна КонДио" the same Yana as Abini Body (ambassador prospect)? It affects the ambassador link. Ivo
CONTO fm - contact gap. Her listing profile is login-walled, so no public phone/email on file; Elena sends via her own channel and captures contact data on client confirm. Elena
Housekeeping - needs a person's hands (the connector cannot archive/delete). Remove the old vip-dizayn build folder; delete the duplicate Spas i Moni and Linsicar shared folders so there is one canonical record each. Ivo
Cadence - drive or park. Elegance PARKED (revisit 30d / next season). Kalina i Milan 16d silent - last touch then park. I & M Mebel - park if silent after +10. SK Gong re-intro still UNSENT - send or park. Malkiya Yavor offer email (15d, Ivo's send). TeachyPlanet - get the POC number from Niki (15d). Varna Spa - check with Galin (18d). Ivo/Elena

Revenue base - won / care

ClientStageBuildCare /moOwnerNext
Kapitanovi (Kiten)Care200 paid19 cash (seasonal)ElenaLive on real domain. Business-profile manager-invite client text delivered 04 Jul - Elena sends. Need the month-1 cash-pay date; negotiate off-season rate (~10); remit cash (rail). Social add-on price unset (Ivo)
Food AddictionCareinstalmentspayingElenakaravanata.com live. July social pack delivered 04 Jul (shared folder); business-profile owner-kit text + 2-folder structure delivered - Elena forwards to Жеко (one share-setting click hers). Card-vs-cash still open; 40/mo build sub next auto-charge ~12 Jul (existing, no action)
Kameli ClubCare400 paid29 link outElenaClient agreed to pay 01 Jul („Добре“) - now 5 days, still unpaid. Elena forwards the ready SEO reply + collects month-1; the sub starts on pay. Not an Ivo gate
Champions LabWon200 paid19 pendingIvoDomains + photos + social - stale ~2 weeks on Ivo's own step; care link fires on her domain pick
BrilliantinWon470 (350+6×20)20ElenaSite live (restaurant + corrected logo, renamed Хотел и Ресторант). Build + care links minted + posted; father (owner) sign-off, then Elena sends. Restaurant +50 one-off pending confirm
Rambo (mobile service)Won5×20, 20 in15Elenaramboservis.com live. 1st of 5 instalments PAID 04 Jul (cash via Elena, acknowledged in the client channel); 80 remaining. Business-profile website-link text delivered - Elena sends; she shares the July social folder with the client herself. Next: instalments 2-5 + start the 15/mo care
TMB Smart (consult)Won300/600n/aIvoCollect 2nd 300 on value; 19d quiet
RakadikoWon200 paid15 (m1 DUE)ElenaLIVE on rakadikobg.com (verified 04 Jul 17:12, apex + www, posted in the client channel) - go-live RESOLVED via the .com pivot, .eu abandoned. Care month-1 now DUE + push annual upfront; tell the client the domain. Ops next: search-index submit + business-profile refresh. No Ivo action left
Coffee DelmarClosing20015ElenaClient interest confirmed 04 Jul; Elena took + uploaded 11 garden photos and edit2 (garden section + stronger real Дилмар logo) is live + posted. Elena: send the updated demo, close, pursue annual upfront (brother of Rakadiko)
BusinessTax (Niki)Wonfree19 or 29IvoHis choice; domain transfer on prev-IT number. Handover window: incumbent dev relocates ~15 Jul
Terzieva IvanchevaWonfree19 or 29IvoHer choice. Domain renewed to 2027 (no urgency); real item = access handover from the incumbent dev before ~15 Jul, then DNS repoint to go live

In-flight - deployed / sent

ClientStageOwnerNext
Condio (Яна КонДио)RepliedIvoWarmest of the batch - client happy ("много доволна"), 2 edits done + redeployed. Open: phone/email + identity flag (same Yana as Abini Body?). Review + price + send
Triumph BoutiqueRepliedIvoThe 26 Jun feedback edit is live (men's section, category gallery, copy fixes) - loop closed. Open: in-browser visual QA (flagged, not a gate); then Ivo review + price + send
КОНТО им (Ина Исаева, accounting)DeployedElenaBuilt + live + posted 04 Jul (first accounting-vertical build; real logo + photo from her listing, QA passed). No public phone/email (login-walled profile) - Elena sends via her own channel; capture contact data on confirm (sub-1k)
Spas i Moni (хотел)DeployedIvoCore hotel ICP, Rhodopes; real photos + recreated logo + reviews/seasons. Dead domain = greenfield + reclaim. Review + price + send
Lotus Cafe & PatisserieDeployedIvoPlovdiv on-site coffee-shop lead, built. Review + price + send
Amore PizzeriaDeployedIvov2 redesign, Velingrad. Confirm FB/IG to wire the message link; review + send
Amari Park ResidenceSentIvo/ElenaOffer out (400 build + 19/mo + 2mo social); owner discussing with partner; Elena said she'd call for the decision. 3% deal is separate
TeachyPlanetSent via NikiIvo15d quiet; get the POC number from Niki (de-bottleneck)
Malkiya YavorDemoed, likedIvo15d quiet; bottleneck = Ivo sends the offer email (draft ready in-channel)
BogdanoviSentIvo/ElenaAwaiting his yes to go live
Iskash da hapneshClosingElenaFinal follow-up before win/close; no tracked channel found - confirm tracking
Life Partners PlovdivCase studyPeppyAmbassador case study (recruiting Peppy); Peppy may sell it
Varna Private SpaConsultIvo18d quiet; Galin shared with the principal - Ivo check with Galin
SK GongSeen, no replyIvoRe-intro draft still UNSENT; send or park
Kalina i MilanSent, no replyElena16d silent, cadence lapsed - last touch then park 30d (sub-1k)
Skarata na MalevDeployedIvoConfirm IG/FB; review + price + send
Animal Hope BavariaDeployedIvoSend/price (off-ICP)
Digital NomadsRepliedIvoFounders liked it; edit done + redeployed. Wire the sign-up form; then send
Lisy's MugsDeployedIvoIvo priority friend ("wow"); rebuilt with real FB product photos. Review + price + send
I & M MebelSentElenaSent 25 Jun, no reply; day-3 nudge done. Park if silent after +10 (sub-1k)
TAKO ГУМИDeployedElenaReworked 26 Jun; owner Боби chasing = buying interest. WARM - Elena review + send (sub-1k)
Мебели влиз дизайн 2025DeployedElenaCustom furniture; design-led (logo = our proposal, no confirmed phone). Elena's offer 400 + 20/mo вкл. соц. Confirm logo/phone/region before send (sub-1k). Unmoved since 26 Jun
Автосервиз LinsicarDeployedElenaHisarya auto-service, real logo + placeholder photos. No price set; confirm Sat/Sun hours before send (sub-1k). Unmoved since 26 Jun
Barbershop The ChampionsDeployedElenaBurgas men's barbershop, 2 locations; real trophy crest recreated, design-led (real photos to drop). No price; not Champions Lab (sub-1k). Unmoved since 26 Jun
Abini Body (Yana)Rep showcaserepFree for 2 referrals; becoming ambassador - not a paying client

Karnobat batch - tracked (Elena, sub-1k)

ClientStageOwnerSend-readiness
Бистро ПерлаDeployedElenaNo FB/phone yet - call-first; Elena supplies contact before send
Doner House Ачо и НинаDeployedElenaReal hero; FB/more photos optional
Карнобатска скара при БенDeployedElenaReal hero; FB/phone optional
Бързо, топло, вкусноDeployedElenaPhone from directory - Elena confirms before send
Автосервиз ГеоргиевDeployedElenaNo phone yet - Elena must supply phone before send
Къща за гости ШехлареDeployedElenaReal photos; owners Тодорови; phone/prices optional

Cold inventory + how reps will own it

~33 spec demos built and live, no named recipient. Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Partially activated - Elena's Karnobat batch is the first tracked set.

Removed / parked

Elegance Asenovgrad parked 30 Jun (cadence exhausted, still silent; Elena's lead - revisit 30d / next season, site stays live). Car Wash Poseidon declined 26 Jun (owner "това са безсмислени неща"; channel archived). Villa Tanita declined 24 Jun (owner won't invest while the properties aren't earning, wants listing-only - stop the cadence). Beluga removed (owner works for a web-build company; never paid, never proposed). SiMoni / Solo / Veera parked (Yana's competitors; not pushed while Yana is our door-opener). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM, Sozopol Ekovillas, Coffee and go declined/parked (timing or partner backed out).
Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.