Northr

Client Journey & Loop Board

Updated 2026-07-19, 19:24 BG (evening refresh)
source: the journey-state spine (07:10 BG reconcile) + confirmed facts
Internal operating board. Single authoritative view of where every client is. Human-confirmed facts sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily. State of the spine this run: evening refresh - the spine is unchanged since the morning reconcile (19 Jul, stamp 07:10 BG), when the live leg was freshly verified: all 26 checked URLs returned OK, including the six real client domains. The next reconcile runs overnight (~06:37 BG). Yesterday (18 Jul) was the busiest client day in weeks, all moves by Elena: Ловен парк went through a full lifecycle in ONE day (demo built and posted midday, then declined by Elena in the evening, channel archived, demo left live and reversible); Kameli's care was renegotiated and WON at 228 euro per YEAR (replaces the 29/mo frame); the e-scooter gift care was FIXED - 5/mo paid and subscribed on the client's own card; Rambo paid care month-1 (15, cash); the TMB second-300 link was minted and posted; and a new demo request (автосервиз) arrived that is stuck on an unresolvable share link. The money leg stays the bad news: the payments-platform connector is back in the registry but STILL bound to the wrong company account, day 11, and it now blocks AGREED revenue (the Kameli 228/yr link). Reply capture is still off (~20 days); the reconcile folds reply signals in directly and caught all of the above.
#1 blocker - the payments-platform re-auth now blocks AGREED revenue (day 11). The connector reappeared in the registry but still reads the WRONG company's account (verified live this morning). No money figure has been re-verified since 01 Jul (~18 days stale); the ~12 Jul recurring cycle charged blind. One re-auth by Ivo unblocks FOUR loops in one move: (1) mint the Kameli care link at the newly agreed 228/yr - the client said YES on 18 Jul and the interim link (minted on the wrong account) was deactivated the same hour per doctrine, so there is agreed money with no way to collect it; (2) cancel Elena's old 5/mo gift sub (double-charge guard - her card is blocked, so no interim leak); (3) re-mint the Rambo build card-link if a card leg is wanted; (4) deactivate the old TMB link so two links are never live at once. Alternative on record: Ivo minted the TMB 300 on the other account by explicit choice on 18 Jul - if that is intentional for Kameli too, one word mints it there instead. Until either happens, NO new payment link is minted and no money figure is acted on.
12
Won / care clients
~€130
Care agreed /mo
blocked
Reaching company (rail)
~30
In-flight
20
Open items (3 blockers)

Loop health - did the agents run

Nightly reconcile
RAN today 2026-07-19 ~07:07 BG and rewrote the spine (stamp 07:10 BG) - on cadence, write path healthy. Folded in all five of yesterday's client-leg moves plus the live-leg verify (26 of 26 URLs OK). Next run 2026-07-20 ~06:37 BG.
Reply capture
Still disabled; last ran 2026-06-29 21:22 BG (~20 days ago). The reconcile is folding reply/delivery signals in directly and caught all of yesterday's moves, but nothing watches between its nightly runs. Re-enable.
Care-delivery audit
Ran Mon 2026-07-13 06:49 BG (weekly cadence, on time). Its one flag - the gift-care client with zero visible delivery - was PARTIALLY resolved 18 Jul (sub moved to the client's own card, channel active). Next run TOMORROW, Mon 2026-07-20 ~06:48 BG.
confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Payments platform on the wrong account, day 11 - NOW BLOCKS AGREED REVENUE (time-critical). Connector back in the registry but still bound to the wrong company's account (live-verified this morning). Kameli agreed 228/yr on 18 Jul and cannot be invoiced; every paid/unpaid figure on this board is carried from the 01 Jul baseline (~18 days stale). Re-auth unblocks four loops at once: Kameli 228/yr mint + auto-post to her channel, old gift-sub cancel, Rambo card-link re-mint, old TMB link deactivation. Or say the word to mint Kameli on the other account, as with TMB. Ivo
Payment rail (binding, standing) - the structural blocker. No working route for cash to reach the company. Cash held by Elena now: Kapitanovi month-1 (19) + Rambo build instalment 1 (20) + Rambo care month-1 (15) = €54 gross, plus Food Addiction if cash. The 22 Jun decision (Elena nets her commission, remits the surplus as monthly petty cash, books record gross / commission / net) is chosen but not switched on - confirm the monthly handover + the accountant check. Covers the ambassador 60% leg too. Ivo
BusinessTax / Terzieva - access-handover window EXPIRED (~15 Jul), nothing recorded. The incumbent developer holding the one hosting account (both sites) plus the registrar relocated abroad on his window. Establish from Niki whether the access and the files-and-database archive were actually taken; if not, agree which route replaces it (he remains reachable remotely, cooperative). Both sites live + unaffected; only the future DNS repoints are at risk. Care for both also untriggered (each picks 19 or 29). Ivo
Client-photo storage has TWO parent folders - pick one (NEW). The old parent (mounted; new builds land there) and a newer parent Elena works in (NOT mounted; the Rambo / e-scooter / Food Addiction / Champions / Kapitanovi folders exist ONLY there). Causes recurring "не виждам папката" misses and intake blind spots. Decision: pick ONE canonical parent; recommendation = mount Elena's newer parent and migrate stragglers. Ivo
Payment-due notices inside client channels - approve or decline (NEW, gate 4). Elena asked (18 Jul) that payment-due notices also post into the client's channel, not only DMs. That is a new platform feature, so it waits on Ivo; implementation is ready to spec on approve. Ivo
Champions Lab - stale ~33 days on Ivo's own step. Build paid 16 Jun; care (19/mo incl 10 social) never started - zero channel activity since 16 Jun, blocked on domains-to-choose + photo fine-tune + social. Care link fires on her domain pick. The oldest open revenue leak in the book. Ivo
Unidentified €19/mo sub (standing) - charged ~12 Jul, still unidentified. One €19/mo card sub has no name or email attached - possible card-plus-cash double-collect against Kapitanovi (cash by design) or Champions Lab (recorded unpaid). Identify it in the payments dashboard directly after re-auth; if a double-collect, the refund is Ivo's gate. Ivo
Coffee Shop Hot & Sweet - Elena is NOT in the client channel (5th recurrence, re-verified this run). The demo, link and ready send text are posted where she cannot see them; she was DM'd the join link 17 Jul. Only Ivo (admin) can one-click add her. Blocks her review + send of a ready warm demo. Ivo
TMB Smart - send the 2nd-300 link to Нели. Link ready since 18 Jul (minted on the other company account at Ivo's explicit request, posted in the channel). Send on value; do NOT also send the old 16 Jun link - it gets deactivated post re-auth. Ivo
Social add-on price still unset (blocking 3). Monthly social packs are shipping (Kapitanovi, Food Addiction, Rambo - his incoming videos will feed one) with no priced add-on line. Set the standard monthly social-content price so it can be billed (new price = Ivo's gate). Ivo
Автосервиз (Elena, 18 Jul) - identity pending. Her new demo request arrived as an opaque share link that cannot be resolved; asked in-thread for the name/town or a direct profile URL. Dedupe guard ready (NOT Георгиев / Linsicar / Rambo); demo pre-check rule applies (if it has a site, she gets the URL + verdict first). Unblocks on her reply. Elena
Food Addiction - card vs cash, confirm so we never double-collect. The 01 Jul baseline shows BOTH the €40/mo build sub and €19/mo care sub active on card, while the human record says care is cash via Elena. Confirm which is real (cannot be re-checked while the connector reads the wrong account). Elena
Elena's collection lane (sub-1k, not Ivo's queue). Kameli - collect 228/yr the moment the link exists. Rakadiko - care month-1 15 DUE since 04 Jul + push annual upfront. Coffee Delmar - close 200 + annual (brother of Rakadiko). Rambo - instalments 2-5 + care month-2 onward; his videos into the upload folder (still empty), social pack + site embeds after his approve. Kapitanovi - off-season rate + the missing month-1 cash-pay date. Brilliantin - real-domain repoint ask idle day 10 (build + 6mo care PAID). Paradise Velingrad - review + send. Coffee Shop Hot & Sweet - send (post membership fix). Color Kitchen Studio - first nudge due (day +3 of +2/+5/+10). ГИК-8 + КОНТО им - sends. Elena
Inventory over the send cap - work it, do not park it. ~32 cold spec demos plus ~16 tracked Deployed/unsent in client channels (Coffee Shop Hot & Sweet newest; VIP Дизайн, Linsicar and Barbershop The Champions unmoved ~23 days) = ~48 built, live, in front of nobody. The cap is 5. Action: assign, send, or archive - inventory to work, not an "awaiting Ivo" gate. Ivo/Elena
Iskash da hapnesh - still no tracked channel (confirmed absent from all 45 active client channels this run); client is "closing" - confirm where it is tracked or open a channel. Elena/Ivo
Condio - replied, happy, identity still to confirm. Client reviewed, „много доволна", both edits live. Open: her phone/email, plus the flag - is „Яна КонДио" the same Yana as Abini Body (ambassador prospect)? It affects the ambassador link. Ivo
Cadence - drive or park. Elegance PARKED (revisit 30d / next season). Kalina i Milan ~30d silent - last touch then park. I & M Mebel day +24 past its single nudge - park if still silent. SK Gong re-intro still UNSENT - send or park. Malkiya Yavor offer email (~29d, Ivo's send). TeachyPlanet - get the POC number from Niki (~29d). Varna Spa - check with Galin (~32d). Ivo/Elena
Психопозитив (discovery) - her domain expires ~22 Jul (3 days). Alexandra's second business (child psychotherapy + Лятна академия); deep-dive held ~18 Jul. She renews the domain HERSELF per plan - reminder due at next contact, do not let it lapse silently. No client channel yet; therapist-first; price/scope = Ivo. Ivo
Interest capture + domain float (standing). On-site interest capture is still not wired (blocked on Ivo's hosting-platform token), so every live site falls back to plain email for interest signals. The domain-purchase float sits at ~USD 22 - the next .com (~USD 11) drops it below the ping line. Ivo
Memory-index hygiene (standing). The agents' index file is approaching its read cap; a consolidation pass is due as its own session so recall stays sharp. Ivo

Revenue base - won / care

ClientStageBuildCareOwnerNext
Kapitanovi (Kiten)Care200 paid19 cash (seasonal)ElenaLive on the real domain (verified this morning). Need the month-1 cash-pay date; negotiate off-season rate (~10); remit cash (rail). Social add-on price unset (Ivo)
Food AddictionCareinstalmentspayingElenakaravanata.com live (verified). July social pack + business-profile owner-kit delivered 04 Jul. Card-vs-cash still open (Elena); the subs renewed ~12 Jul on card blind - existing, no action, do not re-charge
Kameli ClubCare400 paid228/yr AGREED 18 Jul, unpaidElenaElena renegotiated and the client AGREED 228 per YEAR (replaces 29/mo; ~19/mo effective). The interim link was minted on the wrong account and deactivated the same hour - the URL is dead, do NOT resend. On re-auth the correct link auto-mints + posts to her channel; Elena sends + collects
Champions LabWon200 paid19 pendingIvoDomains + photos + social - stale ~33 days on Ivo's own step; care link fires on her domain pick. Oldest open revenue leak
BrilliantinCare470 paid (350 + 6×20)20 prepaidElenaBuild + 6mo care PAID 07 Jul. Remaining (not a gate): DNS repoint of the client-owned hotelbrilliantin.com (needs their registrar/host access). Ready ask posted 09 Jul, day 10 idle. Restaurant +50 one-off pending confirm. No Ivo action
Rambo (mobile service)Won5×20, 20 in15 - m1 PAID (cash 17 Jul)Elenaramboservis.com live (verified). Care month-1 PAID in cash 17 Jul; instalments 2-5 + care month-2 onward next. His videos go into the shared upload folder (still empty); social pack + site embeds after his approve. Card link on hold (wrong account)
TMB Smart (consult)Won300/600n/aIvo2nd-300 link READY since 18 Jul (minted on the other company account at Ivo's explicit request, posted in the channel). Send to Нели on value; do not send the old 16 Jun link too
RakadikoWon200 paid15 (m1 DUE since 04 Jul)ElenaLIVE on rakadikobg.com (verified). Care month-1 15 DUE + push annual upfront (brother of Coffee Delmar). No Ivo action left
Coffee DelmarClosing20015ElenaClient interest confirmed 04 Jul. Elena: close, pursue annual upfront (brother of Rakadiko)
BusinessTax (Niki)Wonfree19 or 29IvoCare fires on his choice. Handover window EXPIRED (~15 Jul): establish from Niki whether hosting/registrar access was taken before the incumbent dev relocated; if not, which route replaces it. Site live + unaffected
Terzieva IvanchevaWonfree19 or 29IvoHer choice. Domain renewed to 2027 (no urgency); same handover ask as BusinessTax. Site live + unaffected
Bizon (e-scooter, gift)Caren/a (gift)5 PAID 18 Jul (client's own card)ElenaFIXED 18 Jul: sub moved to the client's own card via the re-posted link; boyzonescooters.com live (verified). Remaining: cancel Elena's OLD 5/mo sub post re-auth (her card is blocked, so no interim leak). Standing: monthly care touch or mark the row gift/out-of-scope

In-flight - deployed / sent

ClientStageOwnerNext
Автосервиз (TBD, Elena 18 Jul)LeadElenaNEW - identity pending: the share link cannot be resolved; asked for name/town in-thread. Dedupe guard ready; demo pre-check rule applies (existing site = URL + verdict to Elena first, build on her confirm)
Coffee Shop Hot & Sweet (Карнобат)DeployedElenaBuild-62 deployed 17 Jul (new business, ESTD 2025, no reviews shipped). Live link + ready send text posted. BLOCKER: Elena still not in the channel (5th recurrence) - Ivo one-click add, then Elena review + send (sub-1k)
Color Kitchen Studio (Варна, кухни)SentElenaSENT by Elena 16 Jul („очаквам обратна връзка"). Day +3: first nudge of the +2/+5/+10 cadence due. Open: real photos to the shared client folder
Ресторант Парадайс (Velingrad)DeployedElenaDeployed 10 Jul, 9 days idle (10 real photos, 4.6/4333). Elena review + send, sub-1k; a friend of Христо passes it to the owner. Go-live later = repoint of their own domain. Carried edit: review section before the early-Aug follow-up
ГИК-8 ООДDeployedElenaDeployed 08 Jul, 11 days idle (B2B machinery, Plovdiv). Elena review + send, sub-1k. Open: logo = our proposal (confirm/replace) + real photos to the shared folder
Condio (Яна КонДио)RepliedIvoWarmest of the batch - client happy („много доволна"), 2 edits done. Open: phone/email + identity flag (same Yana as Abini Body?). Review + price + send
Triumph BoutiqueRepliedIvoThe 26 Jun feedback edit is live (shipped 03 Jul). Open: in-browser visual QA (flagged, not a gate); then Ivo review + price + send (his very good friend)
КОНТО им (Ина Исаева, accounting)DeployedElenaBuilt + live 04 Jul (real logo + photo). No public phone/email (login-walled profile) - Elena sends via her own channel; capture contact data on confirm (sub-1k)
Spas i Moni (хотел)DeployedIvoCore hotel ICP, Rhodopes; real photos + recreated logo. Dead domain = greenfield + reclaim. Review + price + send
Lotus Cafe & PatisserieDeployedIvoPlovdiv on-site coffee-shop lead, built. Review + price + send
Amore PizzeriaDeployedIvov2 redesign, Velingrad; friend's sister. Confirm the social profile to wire the message link; review + price + send
Amari Park ResidenceSentIvo/ElenaOffer out (400 build + 19/mo + 2mo social); owner discussing with partner; Elena said she'd call for the decision. 3% deal is separate
TeachyPlanetSent via NikiIvo~29d quiet; get the POC number from Niki (de-bottleneck)
Malkiya YavorDemoed, likedIvo~29d quiet; bottleneck = Ivo sends the offer email (draft ready in-channel)
BogdanoviSentIvo/ElenaAwaiting his yes to go live
Iskash da hapneshClosingElenaFinal follow-up before win/close; no tracked channel (45 checked) - confirm tracking
Life Partners PlovdivCase studyPeppyAmbassador case study (recruiting Peppy); Peppy may sell it
Varna Private SpaConsultIvo~32d quiet; Galin shared with the principal - Ivo check with Galin
SK GongSeen, no replyIvoRe-intro draft still UNSENT; send or park
Kalina i MilanSent, no replyElena~30d silent, cadence lapsed - last touch then park 30d (sub-1k)
Skarata na MalevDeployedIvoConfirm the social profile; review + price + send
Animal Hope BavariaDeployedIvoSend/price (off-ICP)
Digital NomadsRepliedIvoFounders liked it; edit done. Wire the sign-up form; then send
Lisy's MugsDeployedIvoIvo priority friend ("wow"); rebuilt with real product photos. Review + price + send
I & M MebelSentElenaSent 25 Jun, no reply; single nudge done (day +24). Park if still silent (sub-1k)
TAKO ГУМИDeployedElenaReworked 26 Jun; owner Боби chasing = buying interest. WARM - Elena review + send (sub-1k)
Мебели ВИП Дизайн-2025DeployedElenaCustom furniture; logo = our proposal, no confirmed phone - confirm before send. Elena's offer 400 + 20/mo. Unmoved ~23 days (since 26 Jun)
Автосервиз LinsicarDeployedElenaHisarya auto-service, real logo recreated + stock photos marked as examples. No price set; confirm Sat/Sun hours before send. Unmoved ~23 days
Barbershop The ChampionsDeployedElenaBurgas, 2 locations; real trophy crest recreated (real photos to drop via the shared folder). No price; not Champions Lab. Unmoved ~23 days
Abini Body (Yana)Rep showcaserepFree for 2 referrals; becoming ambassador - not a paying client

Cold inventory + how reps will own it

~32 spec demos built and live, no named recipient. Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Combined with the ~16 tracked-but-unsent demos in client channels, ~48 built assets sit in front of nobody against a cap of 5 - the single largest unconverted asset in the venture.

Removed / parked

CHANGED THIS RUN: Ловен парк (ресторант, Пловдив) - full lifecycle in one day, 18 Jul: demo built + posted midday (real gold-antler logo, 32 real listing photos, displacement build), then Elena declined in the evening („отказ архивирам", reason unstated) and archived the channel herself. Demo left LIVE and reversible; client folder archived. Re-approach possible. Carried: Hotel Central Karlovo declined 11 Jul (demo taken down; source retained, reversible). Автосервиз Георгиев declined 13 Jul (never sent - no-phone blocker; site left live). Elegance Asenovgrad parked (revisit 30d / next season). Car Wash Poseidon declined („това са безсмислени неща"). Villa Tanita declined (owner wants listing-only; re-approach pre-season). Beluga removed (owner works for a web-build company). SiMoni / Solo / Veera parked (Yana's competitors). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM, Sozopol Ekovillas, Coffee and go declined/parked (timing or partner backed out).
Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.