Northr

Client Journey & Loop Board

Updated 2026-06-25 19:25 BG (evening refresh)
source: the journey-state spine + confirmed facts
Internal operating board. Single authoritative view of where every client is. Human-confirmed facts now sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily.
#1 blocker - payment rail. The cash Elena holds (Kapitanovi month-1, Food Addiction instalments, likely Rambo) still cannot reach the company, and the Boyzone gift sub is broken. DECIDED 22 Jun: Elena nets her commission from the cash she collects and remits the surplus to Ivo as monthly petty cash, with the books recording gross collected, commission, and net remitted. NOT yet activated - to switch on: Ivo confirms the monthly petty-cash handover and the accountant confirms the tax treatment. Single standing constraint, not per-client.
11
Won / care clients
~€200
Care contracted /mo
blocked
Reaching company (rail)
~25
In-flight
11
Open items

Loop health - did the agents run

Nightly reconcile
Ran 2026-06-25 06:38 BG. Next 06:37 tomorrow (26 Jun). Reads confirmed-facts first (anti-repeat). Spine carried forward from the prior reconcile - no new client movement; all deployed links last verified HTTP 200. Note: no money-platform read tool connected this run - money cells carried from confirmed facts, reconcile next run with access.
Reply capture
Ran 2026-06-25 17:52 BG. Next 21:22 today (25 Jun). No new client replies this window; the only new traffic was Ivo's on-site Plovdiv coffee-shop lead (urgent wow-demo, needs a channel + tracking once the build lands). Condio stays Replied - happy with the design, both edits in (positioning broadened beyond property; faith tagline removed).
Care-delivery audit
Ran 2026-06-22 07:30 BG. Next Mon 29 Jun. Care paid-but-not-delivered + partner remittance.
NEW 22 Jun: confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Payment rail (binding). No working route for cash to reach the company. The 22 Jun decision (net commission, remit monthly petty cash) is chosen but not switched on - confirm the monthly handover + an accountant check; everything cash-side waits on this. Ivo
Inventory over the send cap - work it, do not park it. ~33 cold spec demos plus ~10 tracked-but-unsent Deployed demos (7 Karnobat batch + I & M Mebel + TAKO ГУМИ + the Ivo-owned Deployed set). Sheet-per-rep is partially live (Elena's Karnobat batch now in tracked channels). Action: assign, send, or archive. Ivo/Elena
Kameli - collect the first €29 care month (went live, now chasing - the dynamic the new go-live-after-care rule prevents). Ivo
Champions Lab - send domain choices + fine-tune photos + social; care link fires on her pick. Ivo
Brilliantin - father (owner) sign-off before go-live, then mint the 350 one-off + 20/mo links; ~99% yes, restaurant folded in. Elena
Boyzone - gift sub to recreate. Domain (trotinetki-karnobat.com) is live; remaining: recreate the €5/mo gift sub on Bobby's own card. Elena
BusinessTax / Terzieva - care not triggered (each on a 19-vs-29 choice); and renew terzievaivancheva.com before 2 Jul. Ivo
Kalina i Milan - +5 nudge draft posted to the client channel (sent 19.06; sub-1k). Elena to send it via message; +10 last-touch ~29.06, then park if silent. Elena
Condio - replied, happy, identity still to confirm. Investment-consultant personal-brand site (BG + Spanish) is live; client reviewed it, likes the design, and both requested edits are in (positioning broadened beyond property; faith tagline removed). Open: her phone/email for contacts, plus the flag - is the contact "Яна КонДио" the same Yana as Abini Body (ambassador prospect)? It affects the ambassador link. Ivo
New on-site lead - Plovdiv coffee shop. Ivo intake 25 Jun: an on-site cafe with no website, urgent "show the manager in half an hour" wow-demo. Build is the build pipeline's job; once it lands it needs a slug + channel + tracking so it stops living only in the signals log. Ivo
Iskash da hapnesh - no tracked channel found among the 35; client is "closing" - confirm where it is tracked or open a channel. Elena/Ivo

Revenue base - won / care

ClientStageBuildCare /moOwnerNext
Kapitanovi (Kiten)Care200 paid19 cash (seasonal)ElenaLive on real domain; off-season rate; remit cash (rail)
Food AddictionCareinstalmentspaying (cash)Ivo/ElenaGreen; only cash-to-company (rail); real-domain go-live pending DNS
Kameli ClubCare400 paid29 chasingIvoCollect first care month
Champions LabWon200 paid19 pendingIvoDomains + photos + social
BrilliantinWon350 sold20ElenaFather sign-off; mint 350 + 20 links
Rambo (mobile service)Won5×2015ElenaLinks minted; Elena sends; domain choice pending
TMB Smart (consult)Won300/600n/aIvoCollect 2nd 300 on value
RakadikoWonunpaid15Elena200 link minted; Elena sends; annual upfront. 2 open menu prices back to Elena
Coffee DelmarClosing20015ElenaBrother of Rakadiko; annual upfront
BusinessTax (Niki)Wonfree19 or 29IvoHis choice; domain transfer
Terzieva IvanchevaWonfree19 or 29IvoHer choice; renew domain before 2 Jul

In-flight - deployed / sent

ClientStageOwnerNext
Condio (Яна КонДио)RepliedIvoClient happy with design; 2 edits done (broader positioning, faith tagline removed). Open: phone/email + identity flag (same Yana as Abini Body?). Review + price + send
Amari Park ResidenceSentIvo/ElenaBuild 300 (from 500); partner sign-off. 3% deal is separate
Elegance AsenovgradSent, no replyElena+10 last-touch ~28.06, then park if silent
TeachyPlanetSent via NikiIvoGet POC number from Niki
Malkiya YavorDemoed, likedIvoBottleneck: Ivo send the offer email (draft ready)
BogdanoviSentIvo/ElenaAwaiting his yes to go live
Iskash da hapneshClosingElenaFinal follow-up; no tracked channel found
Life Partners PlovdivCase studyPeppyAmbassador case study (recruiting Peppy)
Varna Private SpaConsultIvoAwaiting principal feedback
SK GongSeen, no replyIvo+10 last-touch ~26.06
Villa TanitaSentElena+10 last-touch ~26.06
Kalina i MilanSentElena+5 nudge draft posted; Elena to send. +10 ~29.06
Skarata na MalevDeployedIvoConfirm IG/FB; review + price + send
Animal Hope BavariaDeployedIvoSend/price (off-ICP)
Digital NomadsDeployedIvoWire form; send
Lisy's MugsDeployedIvoNEW 23.06 (Ivo priority "wow"); review + price + send
I & M MebelDeployedElenaNEW 23.06; more photos + confirm logo/phone, then send (sub-1k)
TAKO ГУМИDeployedElenaNEW 23.06; review + send (sub-1k)
Abini Body (Yana)Rep showcaserepFree for 2 referrals; becoming ambassador

Karnobat batch - newly tracked (Elena, sub-1k)

ClientStageOwnerSend-readiness
Бистро ПерлаDeployedElenaNo FB/phone yet - call-first; Elena supplies contact before send
Doner House Ачо и НинаDeployedElenaReal hero; FB/more photos optional
Карнобатска скара при БенDeployedElenaReal hero; FB/phone optional
Бързо, топло, вкусноDeployedElenaPhone from directory - Elena confirms before send
Car Wash PoseidonDeployedElenaPhone/FB/hours optional
Автосервиз ГеоргиевDeployedElenaNo phone yet - Elena must supply phone before send
Къща за гости ШехлареDeployedElenaReal photos; owners Тодорови; phone/prices optional

Cold inventory + how reps will own it

~33 spec demos built and live, no named recipient (down from ~40 after the 7 Karnobat moves into tracked channels). Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Now partially activated - Elena's Karnobat batch is the first tracked set.

Removed / parked

Beluga removed (owner works for a web-build company; never paid, never proposed). SiMoni / Solo / Veera parked (Yana's competitors; not pushed while Yana is our door-opener). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM declined/parked (timing or partner backed out).
Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.