Client Journey & Loop Board

#1 BLOCKER - the hosting estate is at its 100-address hard cap with ZERO headroom. The next build cannot go live. Our own client namespace binds one address per site and the zone is full. All three pre-approved evictions are now spent: the declined restaurant, then the no-phone auto-service, the last of them consumed by yesterday's ninth build. There is no room left at all, so the next site needs Ivo to personally name an existing client address to delete before it can ship. The permanent fix is known, cheap and unchanged: a single wildcard address plus a route (routes are NOT capped) plus automatic per-host certificates, which removes the ceiling for good. It is blocked on ONE credential - the hosting token has no certificate scope, so the enabling call returns forbidden. This was escalated on four consecutive builds inside one day. It is the only item on this board that STOPS the factory rather than slowing it. Ivo

Video hosting on live sites - day 13, and it has already cost a client. The deploy pipeline serves only a single page file plus one share image, so a client video cannot be hosted on any live site. Both client-APPROVED publishes (20 Jul) hit that wall; one of the two churned on 03 Aug. The survivor is the e-scooter shop at ~2.5 weeks: its PHOTOS can ship the standard way as placeholders TODAY and should, which removes most of the visible silence; the VIDEO still waits on the platform decision (host as separate page assets vs an external host). The in-house media namespace CAN serve arbitrary files and likely provides the video path - a build decision, flagged not assumed. Escalated 23 Jul; do NOT auto-retry into the same wall. Ivo

Churn tail on the mobile-service client - three clean-close calls, now 2 days unanswered. Elena closed him out on 03 Aug: „този вече не ние клиент". He had been Won since June: build 5 x 20 with the first 20 collected 04 Jul, care 15/mo with month 1 collected in cash 17 Jul. What needs Ivo: (a) his domain sits on our registration account, hold it or let it lapse; (b) the site is still serving, keep it up or take it down; (c) roughly 80 of the remaining build instalments, write off or pursue. NOT cancelled by the churn: Elena still holds €35 of his cash (build instalment 1 plus care month 1) which must still be remitted. NB if the domain is dropped, that also frees one address slot against the blocker above. The causal note, stated plainly and not as a scold: the care-delivery pass had flagged him the day before precisely because a PAYING client's own APPROVED deliverable had sat unpublished ~2 weeks. The e-scooter shop is now the last client in that exact condition. Ivo

Payment rail (binding, standing) - the structural blocker. No switched-on route for cash to reach the company. Cash held by Elena: the Kiten annual care prepay (120) + the churned client's build instalment 1 (20) + his care month 1 (15) = €155 gross, plus Food Addiction if cash. The 22 Jun decision (Elena nets her commission, remits the surplus as monthly petty cash, books gross / commission / net) is chosen but not switched on - confirm the monthly handover + the accountant check. Covers the ambassador 60% leg too. Stated once, not per client. Ivo

Elena not in the client channel - now FIVE channels, and one of them is a live demo on her OWN lead. Ivo named the pattern himself yesterday: „системата не те добави при създаването, ПЕТИ ПЪТ". Verified this morning by reading the member lists rather than trusting any log: she DID join three of the new channels after being sent the link, but Бирария Маки is still bot-only - her own overnight lead, built, live, with the link and the ready send text sitting where she cannot see them - and the log-homes channel is new to the gap. Full list of five: the petrol station, the psychotherapy practice, one Thai warm build, plus Бирария Маки and the log homes. Five one-click repairs today; the auto-add itself now needs a tool-level fix, because this is the fifth recurrence and repeated manual repair is not a fix. Only Ivo (admin) can add her to an existing channel. Ivo

The two creator sites are finished and waiting on five facts from Ivo. NEW yesterday, and a different shape from everything else on this board: two English-only sites built for a large creator collective as pure quality proof, not as a client engagement, on the theory that the work itself is the argument and his small-creator audience is the real prize. Both are live and deliberately unlike each other. One correction is on record: the brief described the first channel as gaming and meme content, and it is actually a long-form comedy podcast, so it was built to the real channel and not to the brief. The second needs FIVE facts before it can move, none of them guessable: a business enquiry address for the pitch form (the video platform walls theirs behind a challenge), the merch storefront link, the second-platform handle, confirmation that the 602K subscriber figure is fine to display since it drifts and is the only number on the page, and confirmation of the channel-art credit. Nothing sent, no price quoted. Review + send + price = Ivo. Ivo

Крушовица (Finnish log homes) - a new offer shape, and the critique is owed but literally unreadable. A seven-house development for the Bulgarian arm of a Finnish log-home maker, built off their OWN real logo and palette taken from their brochure, with a per-plot availability board. The client is already a subscriber to Ivo's other product, so this is a cross-product relationship, not a cold demo. BLOCKED-ON: their final brochure PDF is 12.4 MB against the client-channel file read cap of 10 MB, so it has NOT been read and the material critique is still owed - Ivo drops it in the shared folder or straight into a chat. It is also a different animal commercially: the natural shape is a finite launch kit rather than a monthly retainer, no price has been quoted to anyone, and seven units is a precision problem not a reach problem. Scope AND price = Ivo. Missing levers in order: the "from X" anchor per house model, the real site plan with per-plot areas, completion date and build stage, the payment scheme in writing, a named contact with phone and photo for viewings. Elena is not a member of the channel. Ivo

ЯТО (travel agency) - the brand is being challenged by the person who asked for it, and a real phone has arrived. NEW overnight. Elena's own prospect asked for help with the NAME as well as the site, so three candidates were researched and domain-checked and ЯТО was built with two alternates offered. At 01:48 she came back: she likes the design („дизайна на сайта е супер") but wants the name reconsidered - „Yana Travel или Nova Travel, което е по-добре за алгоритъма" - and asks for a client questionnaire for the owner to fill in. She also supplied a phone, +359 88 966 77 59, which SUPERSEDES the „phone invalid" the record has been carrying, so a live number can now ship. Send + price = Elena (sub-1k), so the name and questionnaire are her lane. The one part that is NOT hers: on the call she quoted a monthly of roughly €10-13, which sits BELOW the €19 care floor, and that needs Ivo to confirm or correct before anything is agreed. Guard still standing: she does NOT hold the operator licence yet (expected ~September), so the site claims no licence, registration or company number anywhere. Ivo/Elena

Психопозитив - go-live + edits DONE; the open leg is COLLECTION. Ivo's own client (child psychotherapy; Мирела, sister of the Champions Lab founder), WON 28 Jul: 300 build + 29/mo care, both confirmed, both UNPAID. Go-live is DONE and the client's eight-edit batch was SHIPPED and LIVE-VERIFIED on 01 Aug - the served page carries every marker and the phone-digit gate is RESOLVED. What remains: collect the 300 + 29/mo via the money-platform re-auth OR a personal-account route (which has now twice proven it works); and two content gates (NOT blockers) - the invoice for Мирела and her full cabinet address/email, which unlock the map, schema and contacts. Ops note: the baseline still needs a manual unlock. Elena is STILL not a member of this channel, carried for a fifth run. Ivo

Rungrueang Oil - photo add-on on Ivo's own family site, still waiting on the file-drop. Ivo posted 8 real pump and food photos on 02 Aug asking to add them to his family petrol site (the first petrol vertical, live and greenfield). They cannot be embedded from where they are: the client channel renders the images but yields no downloadable file bytes, and they are not on the mounted folder. The one-step fix is already posted to the channel - drop the same 8 into the shared client-photo folder ("Rungrueang Oil") and the next sweep embeds them, redeploys, verifies both language versions and posts the link. Unchanged for three days. His own family site, so review, send, price and domain are all his gate. Elena is also still not a member of this channel. Ivo

Ivo's Thailand + petrol review queue - 13 builds, all unpriced (his own leads). Eight Bangkok restaurant demos (Curry Hub, D'ARK, Baan Ice, Jumbo Seafood, RotRueDee, FLOW, Shakariki432, getfresh), plus Ton Hom, Son Charoennakhon, Jeera Kitchen, the Chonburi warm build and his family's petrol station - all live, each channelled with the link posted, all verified serving. Send + price + go-live = Ivo on every one. Flags: four are off-profile chains with existing corporate sites - Jumbo, FLOW, Shakariki, getfresh - so they are PORTFOLIO-ONLY, do-not-send-as-is (verify target first); D'ARK is a displacement prospect. The greenfield ones carry the badge and are send-ready. Inventory on Ivo's own queue, NOT a gate. Ivo

Payments platform on the wrong account, day 20 - one live dependency, the rest housekeeping. The connector was not re-read this run either (no payments tool in the session, confirmed twice); the last live read on 25 Jul still showed the wrong company's account, and figures carried from the 01 Jul baseline are now ~38 days stale. No money moved at all in the last 24 hours, in either direction, so nothing new is at risk. The prior agreed-revenue loops are settled off-platform (the consult paid in full 26 Jul, the hotel-services care settled at 200), and the newly-won coffee bar collects on Elena's cash lane. The live dependency: the psychotherapy collection (300 + 29/mo) needs either this re-auth or a personal-account route. On re-auth it also clears the housekeeping: identify the unmapped €19/mo sub, cancel Elena's old 5/mo gift sub (her card is blocked, so no interim leak), retire the two redundant links. Ivo

Champions Lab - stale 49 days on Ivo's own step, and this week's churn showed what that costs. Build paid 16 Jun; care (19/mo incl 10 social) never started - zero channel activity since 16 Jun, blocked on domains-to-choose + photo fine-tune + social. Care link fires on her domain pick. The oldest open revenue leak in the book, and the likeliest owner of the unmapped €19/mo sub - if so, it is being charged with nothing delivered. Her sister's Психопозитив is live off the same point of contact, so the two are worth closing together. Ivo

Condio - a site, a locked business card and 20 social posts delivered, and still no price attached to any of it. Moved again yesterday: the card went through three directions with direction B now locked and print-ready, and 20 social posts shipped as source files plus a 24-page document for the client. Nothing has been sent to her and no price has ever been quoted. That is now the item: decide the commercial frame before any more work goes in, because the delivered pile keeps growing against a blank invoice. Two carried threads: the wordmark is still OUR PROPOSAL and wants her yes before any print run, and ownership is unreconciled - the commercial state is Ivo-brought while Elena calls her „клиентката ми" and drives the revisions. One defect worth keeping on the record rather than burying: her live contact address was wrong in both language versions for about 90 minutes and had been reported as verified; it was self-caught and corrected. Ivo

Unidentified €19/mo sub (standing) - charged ~12 Jul, still unidentified. One €19/mo card sub has no name or email attached. With the Kiten care confirmed as annual CASH (not a card sub), this narrows toward the sports-club client (recorded care-unpaid) rather than a double-collect. Identify it in the payments dashboard directly after re-auth; if a double-collect, the refund is Ivo's gate. Ivo

Domain-registration float below its floor - ACUTE (one-tap top-up). The float sits below the cost of a single domain, so the NEXT real-domain go-live stalls until it is topped up (around 50 clears it). The nearest one waiting is the friend's-build ("Sparks of Joy") domain pick. Unchanged; already on Ivo's queue. Ivo

Sasiprapa (Ivo's own client) - pre-send confirms before it goes out. The live Bangkok-gym site ships DRAFT pricing ("from THB400" + ask-us, because directories conflict) and multi-source hours - confirm both with Thakoon before sending. Fresh on-site photos are a standing offer. Send + price = Ivo only. Ivo

Auto-service (Farzando) - real logo + poster facts are live, but the literal poster and phone stay blocked (tooling). The real logo (recreated) and the poster facts were applied to the live demo 24 Jul. Still blocked: the literal poster image 1:1 and the phone number, because the client-channel file bytes are not extractable here and the mounted auto-service subfolder is empty. Fix = a channel file-download token, or connect the newer client-photo parent. Same root cause as the petrol-station photo item above and the recurring "I have no folder" asks. Ivo

BusinessTax / Terzieva - access-handover window EXPIRED (~15 Jul), nothing recorded. The incumbent developer holding the one hosting account (both sites) plus the registrar relocated abroad on his window. Establish from Niki whether the access and the files-and-database archive were actually taken; if not, agree which route replaces it (he remains reachable, cooperative). Both sites live + unaffected; only future DNS repoints are at risk. Care for both also untriggered (each picks 19 or 29). Ivo

Social add-on price still unset (blocking 3). Monthly social packs are shipping (Kiten, Food Addiction, e-scooter) with no priced add-on line, and 20 posts were just delivered to a fourth client with no price at all. Set the standard monthly social-content price so it can be billed (new price = Ivo's gate). Ivo

Two of the seven overnight leads are HELD for one word from Elena - both are displacement, not greenfield. The has-site pre-check ran on every one of her seven leads before anything was built, and two came back with real, working sites of their own: Ресторант Орешака runs a full site with menus, contacts and reservations, and Сладкарски цех „Сладки мечти" runs a bilingual site with a retail-stores page and about twenty years of trading behind it. Both were deliberately NOT built, because building a greenfield demo for a business that already has a site is the wrong pitch. If Elena still wants them, the answer is a DISPLACEMENT build (a side-by-side against what they have now) and one word from her starts it. Everything else in her batch is already live. Elena

Five new Sliven demos are live and in front of nobody - they need her review and her send. All five came from her own overnight requests and all five are hers to price and send (sub-1k): Ресторант „Белица" (10 real photos, zero stock, no logo exists so the mark is OUR PROPOSAL and needs their yes; hours are nowhere official so none were published), Pizza-Bar ХИТ (brand-new business, identity resolved by matching the phone across two independent sources), Вила Вилекула (a RESTAURANT, not accommodation, so the commission pitch was correctly dropped), При Хаджията and Бирария Маки (both resolved from bare map pins in a browser before building, and checked against each other so the same business was not built twice). Each has its own channel with the live link posted and a photo-drop folder - except Бирария Маки, which she cannot see at all until the membership above is fixed. Review, then send. Elena

Karnobat coffee shop - the business card was RE-BRIEFED overnight, after two full passes shipped yesterday. Both passes landed: in the morning his seven real product photos, the wholesale range and three trade offers went live, and in the evening the full rework to her five points - the whole site moved onto his OWN packaging register after his real second mark was extracted off his own product bag, plus a partners section and a two-variant black business card. Then at 01:10 she changed the card brief: it must carry BOTH marks and BOTH names and the owner's name Петко Дичев, because he sells coffee across the country and not just locally. The shipped card is single-sided, one mark, deliberately no name, so this is a rebuild not a tweak. She is also uploading partner photos. TWO things to settle before she sends: the per-kilo trade prices came off a VOICE TRANSCRIPT so the currency and unit are inferred and she must confirm them, and the first 100 instalment is now past its "start of August" date, so confirm the exact date and the link gets minted on her ask. Elena

Elena's collection / send lane (sub-1k, not Ivo's queue). Coffee Delmar - WON and live on its own real domain: collect the 100 build + start care 15/mo WITH the August go-live (do not let it slip) + push annual upfront (brother of Rakadiko). Rakadiko - care month-1 15 DUE since 04 Jul + push annual; the delivery stall is CLOSED, so only money is open. Shano Design - review + pick the name from the five proposals + collect photos/logo/contacts; no movement in 4 days. Kiten - remit the held annual cash on the rail. Brilliantin - real-domain repoint ask idle ~4 weeks (build + 6mo care PAID). "Sparks of Joy" - pick the domain (register on pick, blocked on the float top-up) + send. Nina Atelie - the fourth brief change is shipped; deal deferred to September. Family Hotel Kontesa, Божура, Paradise Velingrad, Farzando, ГИК-8, КОНТО им, Tako Gumi - review + send. Color Kitchen Studio - last touch well overdue. Elena

Food Addiction - card vs cash, confirm so we never double-collect. The 01 Jul baseline shows BOTH the €40/mo build sub and €19/mo care sub active on card, while the human record notes monthly cash to Elena. Confirm which is real (cannot be re-checked while the connector reads the wrong account). Elena

Hotel-services care - the client is CLOSED, two internal follow-throughs remain. Settled at 200 for the year by Ivo's ruling and she is not to be approached again this year. What is left is bookkeeping and a fair question, neither of them the client's problem. (a) The payments file still carries the stale row reading "28 EUR gap UNRECONCILED, Ivo's call" when he closed exactly that - the spine and confirmed-facts are right, the payments file is wrong, and it would mislead the next due-check. Book the leg. (b) Commission is genuinely open: the ledger lists that account as Ivo-collected and excludes it from Elena, yet Elena closed the care and drove the collection. Standard 40% (€80), or stays excluded? No commission is booked until Ivo says. Ivo

August care cycle - monthly update-requests not yet sent (day 5). The SOP date for the monthly care update-request is the 1st, and none has gone to any care client yet (Kiten, Food Addiction, e-scooter, Rakadiko, Brilliantin - the sixth on that list churned on 03 Aug). Day 5, so slipping rather than in breach, but this is precisely the delivery visibility whose absence just cost a client. Send this cycle's update-requests. Elena

Waiting queue - two Elena items posted overnight, unprocessed, ~5 hours old. This is inventory, not a fault. Field intake is manual BY DECISION, taken to save tokens, so the channels are only processed when a human triggers a run. The consequence, reported once: anything Elena posts sits until then. Right now that is the card re-brief on the coffee shop and the name challenge plus questionnaire plus phone on the travel agency, both posted after the last sweep. Both are Elena-lane and neither is urgent, but neither moves until a run is triggered. Ivo/Elena

Inventory over the send cap - it grew by NINE in one day. ~32 cold spec demos plus ~41 tracked Deployed-but-unsent in client channels = ~73 built, live and in front of nobody, up from ~64, against a cap of 5. This is the single largest unconverted asset in the venture and it is compounding faster than it is being worked. Sixteen of the tracked-unsent are Ivo's own (the 13 Thai and petrol builds, the 2 creator sites and the log homes); the 5 new Sliven builds plus the older Bulgarian demos are Elena's. Worth restating because it is a rule and not an oversight: the cap counts COLD speculative demos only, and every one of yesterday's nine is a WARM named prospect that Elena or Ivo will send personally, so none of them was capped or should have been. But warm inventory converts to nothing until somebody sends it. Assign, send, or archive. Ivo/Elena

Nina Atelie - the fourth brief change is SHIPPED; the watch item is the pattern. The disliked descriptor was stripped from the whole site, 22 replacements, zero residual, both language versions in parity. That is four briefs in four days, each one built and then superseded by the next. The deal is deferred to September so nothing is lost commercially, but it is worth Elena pinning the copy with the client before more build time goes in. Elena

Iskash da hapnesh - still no tracked channel (re-verified absent from all 75 active client channels); the client is at "closing" - a real client at the closing stage with no tracking. Confirm where it is tracked or open a channel. Elena/Ivo

Cadence - drive or park. Elegance PARKED (revisit 30d / next season). Kalina i Milan ~7 weeks silent - last touch then park. I & M Mebel past +51 days on its single nudge - park if still silent. SK Gong re-intro still UNSENT - send or park. Malkiya Yavor offer email (45 days, drafted in-channel and unsent; the stale-loop watchdog re-stamped it "you are the only blocker"). TeachyPlanet - get the POC number from Niki (~7 weeks). Varna Spa - check with Galin (45 days). Ivo/Elena

Interest capture (standing, ~51 days). On-site interest capture is still not wired (blocked on Ivo's hosting-worker token), so every live site falls back to plain email and only an explicit reply is visible - no open or interest signal reaches the send engine at all. NB the factory token now carries the wider scope added for the new namespace, but as the blocker at the top of this board shows it still lacks certificate rights, so the two credential asks are worth issuing together. Ivo

Memory-index hygiene + spawned-build defect (standing). The agents' index file is approaching its read cap; a consolidation pass is due as its own session so recall stays sharp. Related and newly evidenced: a plain read of the field-notes channel now overflows the tool's token cap because the bot posts full demo cards there, so reads have to be narrowed to human messages first. Spawned build sessions also keep ending before their own deploy-and-post step - the sweeps catch each one, but it is worth a tool-level fix, and a session's self-report is never taken as evidence. Ivo

Bulgarian letterforms - one house decision, then a sweep. With Bulgarian set as the page language many fonts switch several Cyrillic letters to their handwritten forms, which reads as a different typeface than intended. It has to be decided once as a house default and then swept across the estate, and only a rendered screenshot shows it - markup checks pass on visibly wrong output. Nothing broken, but it is a quality standard worth fixing once rather than per build. Ivo

Project-slot prune (now merged into the address-cap blocker). The old hosting account is at its 100-project cap and every demo already published to the new namespace still holds its old project. Deleting the superseded projects reclaims those slots; deleting a retired client's ADDRESS binding is what was buying room for each new build until the last one was spent. Both are housekeeping that the wildcard fix at the top of this board makes permanent rather than repeated. Each prune batch + the factory flip is its own Ivo go. Ivo

~32 spec demos built and live, no named recipient. Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Combined with the ~41 tracked-but-unsent demos in client channels, ~73 built assets now sit in front of nobody against a cap of 5, up from ~64 the day before - the single largest unconverted asset in the venture, and it grew by NINE in a single day. Worth stating plainly, because it is a rule not an oversight: the cap counts COLD speculative demos only. Every one of yesterday's nine is a WARM named prospect that Elena or Ivo will send personally, so none of them was capped or should have been - the rule is deliberately never to bottleneck her. But warm inventory converts to nothing until somebody sends it. Sixteen of the tracked-unsent sit on Ivo's own queue (the 13 Thailand and petrol builds, the 2 creator sites, the log homes); the five new Sliven builds and the older Bulgarian demos are Elena's. THE CONSTRAINT HAS MOVED AND IT IS NOW A STOP: the deploy path works fine, but the hosting namespace is at its 100-address hard cap and all three pre-approved evictions have been spent, so the next build cannot go live at all until Ivo either names an address to delete or issues the certificate-scoped credential that removes the ceiling permanently. Assign, send, or archive - and issue that credential.

Rambo (mobile service / tyres, Karnobat) - CHURNED 03 Aug, the first loss from the paying care base. Elena in his channel: „този вече не ние клиент". He had been Won since June: build 5 x 20 with the first 20 collected in cash 04 Jul, care 15/mo with month 1 collected in cash 17 Jul. Care has stopped and the row has left the revenue table. His site is still serving. It was predicted one day earlier by the monthly care-delivery pass, which named him as the paid-but-undelivered churn signal (his own approved clips, approved 20 Jul, unpublished ~2 weeks behind the video-hosting decision). OPEN with Ivo and now 2 days unanswered: the domain (hold or lapse), the site (up or down), and ~80 of the remaining build instalments (write off or pursue). NOT cancelled by the churn: Elena still holds €35 of his cash, which survives and must be remitted. Prime Detailing (Пловдив) - RETIRED 30 Jul (Ivo, his own friend and call): the friend already runs his own working site. Never sent, no domain, no money moved; its address binding has been freed. Barbershop The Champions - DECLINED 20 Jul (Elena „тук имаме отказ"; channel archived). Demo source retained and reversible; NOT Champions Lab. Ловен парк (ресторант, Пловдив) - full lifecycle in one day (18 Jul): built and posted midday, declined in the evening, channel archived. Its address binding was the FIRST of the three evictions spent on the hosting cap; the stored content is untouched and a re-bind is one command. Автосервиз Георгиев declined 13 Jul (never sent, no-phone blocker; channel archived). Its address binding was the LAST of the three evictions, spent on yesterday's ninth build - which is why the headroom is now zero. Hotel Central Karlovo declined 11 Jul (demo taken down; source retained). Villa Tanita declined (owner wants listing-only); binding freed. Elegance Asenovgrad parked (revisit 30d / next season). Car Wash Poseidon declined („това са безсмислени неща"). Beluga removed (owner works for a web-build company; never paid, never proposed). SiMoni / Solo / Veera parked (Yana's competitors, deliberately not pushed). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM, Sozopol Ekovillas, Coffee and go declined or parked (timing, or a partner backed out).