Northr

Client Journey & Loop Board

Updated 2026-07-03 07:24 BG (morning refresh)
source: the journey-state spine + confirmed facts
Internal operating board. Single authoritative view of where every client is. Human-confirmed facts sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily.
#1 blocker - payment rail. The cash Elena holds (Kapitanovi month-1, Food Addiction if cash, likely Rambo and Rakadiko) still cannot reach the company, and the Boyzone gift sub is broken. DECIDED 22 Jun: Elena nets her commission from the cash she collects and remits the surplus to Ivo as monthly petty cash, with the books recording gross collected, commission, and net remitted. NOT yet activated - to switch on: Ivo confirms the monthly petty-cash handover and the accountant confirms the tax treatment. Single standing constraint, not per-client.
11
Won / care clients
~€200
Care contracted /mo
blocked
Reaching company (rail)
~31
In-flight
18
Open items

Loop health - did the agents run

Nightly reconcile
Ran 2026-07-03 06:41 BG. Next 06:37 tomorrow (4 Jul). Reads confirmed-facts first (anti-repeat). Biggest finding this run: Rambo and Food Addiction are BOTH now live on their real domains (verified by direct check - correct pages, right titles) but nobody was ever told in their client channels - a silent-success gap, not a technical one. Also newly confirmed: the Rakadiko domain is blocked by a structural registrar limit (not the old environment outage), and the Triumph Boutique client-edit shipped and deployed overnight. Money still NOT independently re-queried this pass (3rd consecutive run without a payments connector in session) - carried forward.
Reply capture
Stale/disabled; last ran 2026-06-29 21:22 BG (~4 days ago). The nightly reconcile is covering the same ground meanwhile - it swept every client channel plus the field-notes and finance channels directly this run and found no new client reply beyond what's listed below. Worth re-enabling.
Care-delivery audit
Ran 2026-06-29 18:31 BG (last Monday, on cadence). Next Mon 6 Jul 06:48 BG. Care paid-but-not-delivered + partner remittance + client-confirmation checks.
confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Silent success - two go-lives never announced (NEW, biggest this run). Rambo (ramboservis.com) and Food Addiction (karavanata.com) are BOTH confirmed live on their real domains right now (verified directly this run: correct page, right title) - almost certainly finished automatically once the earlier environment outage cleared, but no confirmation was ever posted in either client channel and no ledger entry records it. Elena does not know these are done. Action: post the live confirmation to both channels, then Elena tells each client and pushes Rambo's first payment (still €0 collected) now that the real domain works. Ivo/Elena
Rakadiko.eu - structural blocker, not the old outage (escalating). Confirmed this run: the domain registrar's API cannot register .eu domains at all (an eligibility/residency check) - the automation cannot finish this on its own. Only a manual purchase on the registrar's site (~2 minutes, ~€6, funds already available) unblocks it; everything else (zone, DNS, custom domain) then finishes automatically. Flagged 5 times since 2 Jul, still open ~17+ hours later on a build paid 24 Jun. Ivo
Payment rail (binding, standing). No working route for cash to reach the company. The 22 Jun decision (net commission, remit monthly petty cash) is chosen but not switched on - confirm the monthly handover + an accountant check; everything cash-side waits on this. Ivo
Social add-on price still unset (blocking 3). We are shipping monthly social packs (Kapitanovi July delivered, Rambo July requested 29 Jun, Rakadiko July captions done, visuals pending) with no priced add-on line. Set a standard monthly social-content price so it can be billed. Ivo
Food Addiction - card vs cash, confirm so we never double-collect. The payments platform shows BOTH the €40/mo build sub and €19/mo care sub active and auto-charging on Elena's card, while the human record says care is paid in cash. Confirm with Elena which is real. Elena
Unidentified €19/mo sub (standing). One €19/mo card sub has no name or email attached and is still unmapped - possible card-plus-cash double-collect against Kapitanovi cash or Champions pending. Could not re-check this run (no money connector in session). Identify and reconcile. Ivo
Champions Lab - send domain choices + fine-tune photos + social; care link fires on her pick. Ivo
Brilliantin - father (owner) sign-off. Site is live (restaurant section + corrected logo, renamed). The €470 build (350 + 6×20) and €20/mo care links are already minted + posted - Elena sends on sign-off. Restaurant +50 one-off pending client/owner confirm. Elena
Boyzone - gift sub to recreate. Domain is live; remaining: recreate the €5/mo gift sub on Bobby's own card before the ~12 Jul renewal (Elena's current card suspended). Elena
Kameli - client agreed to pay, now Elena-send + collect. Kamelia agreed to pay 1 Jul and had a search-indexing question, already answered in-channel with a ready copy-paste reply for Elena. Elena forwards it and collects month-1; the sub starts on pay. Off Ivo's mint queue. Elena
Inventory over the send cap - work it, do not park it. ~33 cold spec demos plus the tracked-but-unsent Deployed set: the Karnobat batch + TAKO ГУМИ + the 3 Elena demos (VIP Design, Linsicar, Barbershop The Champions) + the Ivo-owned Deployed demos (Spas i Moni, Lotus, Amore, Skarata na Malev, Animal Hope Bavaria, Lisy's Mugs). Digital Nomads and Condio are in live reply loops; I & M Mebel is sent. Action: assign, send, or archive. Ivo/Elena
Money verification degraded (3rd consecutive run). No payments-platform connector has been available in session for three runs running, so money could not be independently re-queried; the 1 Jul state is still being carried (3 active subs, no new charge since Rakadiko 24 Jun). No new mismatch detectable, but not independently confirmed. Ivo
Triumph Boutique - edit shipped, loop closed. The 26 Jun client-feedback edit (men's section, category gallery, copy fixes) is now live, ~7 days after the original ask. Open: in-browser visual QA not yet done (flagged, not a gate); then Ivo review + price + send. Ivo
BusinessTax / Terzieva - care not triggered. Both are free-build, care-plan clients waiting on their own 19-vs-29 choice; Terzieva's real open item is the access handover from the incumbent dev before he relocates ~15 Jul. Ivo
Iskash da hapnesh - no tracked channel found among the 41 active channels; client is "closing" - confirm where it is tracked or open a channel. Elena/Ivo
Condio - replied, happy, identity still to confirm. Site is live; client reviewed it, "много доволна", both requested edits are in and redeployed. Open: her phone/email for contacts, plus the flag - is the contact "Яна КонДио" the same Yana as Abini Body (ambassador prospect)? It affects the ambassador link. Ivo
Housekeeping - needs a person's hands (connector cannot archive/delete). Remaining: remove the old vip-dizayn build folder and the duplicate Linsicar + Spas i Moni shared folders so there is one canonical record each. Ivo
Cadence - drive the nudges. Elegance PARKED (cadence exhausted, still silent); Kalina i Milan last-touch lapsed, then park 30d; I & M Mebel post-+5 silent, park if still silent after +10; SK Gong re-intro still UNSENT, send or park. All sub-1k sends are Elena's; SK Gong is Ivo's. Ivo/Elena

Revenue base - won / care

ClientStageBuildCare /moOwnerNext
Kapitanovi (Kiten)Care200 paid19 cash (seasonal)ElenaLive on real domain. July social pack delivered 27 Jun - Elena shares the folder + sends the client message. Off-season rate to negotiate; remit cash (rail)
Food AddictionCareinstalmentspayingElenakaravanata.com is NOW LIVE on the real domain (verified this run) but never announced in the client channel - Ivo to post the confirmation, Elena to tell the client + confirm the Messenger/FB link. Card-vs-cash still open (both subs auto-charge on card, record says cash)
Kameli ClubCare400 paid29 link outElenaClient agreed to pay 1 Jul + search-indexing question answered with a ready reply for Elena. She forwards + collects month-1; the sub starts on pay. Off Ivo's mint queue
Champions LabWon200 paid19 pendingIvoDomains + photos + social
BrilliantinWon470 (350+6×20)20ElenaSite live (restaurant + corrected logo, renamed Хотел и Ресторант). 470 build + 20 care links minted + posted 30 Jun; father sign-off, then Elena sends. Restaurant +50 one-off pending confirm
Rambo (mobile service)Won5×2015Ivo/Elenaramboservis.com is NOW LIVE (verified this run) but never announced in the client channel - Ivo to post the confirmation; Elena to tell the client and push the first payment (still €0 collected to date, cash rail). July social pack requested - needs add-on price
TMB Smart (consult)Won300/600n/aIvoCollect 2nd 300 on value
RakadikoWon200 paid15Ivo (domain) / ElenaBuild paid 24 Jun; site live. rakadiko.eu STILL not registered - confirmed structural: the registrar's API cannot register .eu at all, needs a 2-minute manual purchase by Ivo (funds ready), then the rest finishes on its own. Flagged 5x since 2 Jul. July social: captions done. Care month-1 with Elena "до дни"; pursue annual upfront
Coffee DelmarClosing20015ElenaBrother of Rakadiko; annual upfront
BusinessTax (Niki)Wonfree19 or 29IvoHis choice; domain transfer on prev-IT number
Terzieva IvanchevaWonfree19 or 29IvoHer choice. Domain renewed 24 Jun to 2027 (the "2 Jul" fuse was a false-urgency loop); real item = access handover from Ivan before ~15 Jul, then DNS repoint to go live

In-flight - deployed / sent

ClientStageOwnerNext
Condio (Яна КонДио)RepliedIvoClient happy ("много доволна"); 2 edits done + redeployed. Open: phone/email + identity flag (same Yana as Abini Body?). Review + price + send
Triumph BoutiqueRepliedIvoOwner: "Много добре е станал сайта" + an edit list (26 Jun). The edit SHIPPED and is now live (men's section, category gallery, copy fixes) - loop closed after a ~7-day delay. Open: in-browser visual QA not yet done (flagged, not a gate); then Ivo review + price + send
Spas i Moni (хотел)DeployedIvoCore hotel ICP, Rhodopes; real photos + recreated logo + reviews/seasons added 26 Jun. Dead domain = greenfield + reclaim. Confirm rooms/email/prices; review + send
Lotus Cafe & PatisserieDeployedIvoPlovdiv on-site coffee-shop lead, built. Review + price + send
Amore PizzeriaDeployedIvov2 redesign, Velingrad. Confirm FB/IG to wire the message link; review + send
Amari Park ResidenceSentIvo/ElenaBuild 300 (from 500); partner sign-off. 3% deal is separate
TeachyPlanetSent via NikiIvoGet POC number from Niki
Malkiya YavorDemoed, likedIvoBottleneck: Ivo send the offer email (draft to Велизар Петков ready, 400 от 499 + 19/29)
BogdanoviSentIvo/ElenaAwaiting his yes to go live
Iskash da hapneshClosingElenaFinal follow-up; no tracked channel found
Life Partners PlovdivCase studyPeppyAmbassador case study (recruiting Peppy)
Varna Private SpaConsultIvoAwaiting principal feedback
SK GongSeen, no replyIvoRe-intro draft still UNSENT (channel quiet since 16 Jun); send or park
Kalina i MilanSent, no replyElena+10 last-touch lapsed 29 Jun; last touch then park 30d (sub-1k)
Skarata na MalevDeployedIvoConfirm IG/FB; review + price + send
Animal Hope BavariaDeployedIvoSend/price (off-ICP)
Digital NomadsRepliedIvoFounders liked it; de-investmentise edit done + redeployed. Wire the sign-up form; price + send
Lisy's MugsDeployedIvoIvo priority friend ("wow"); review + price + send
I & M MebelSentElenaSent 25 Jun, no reply; post-+5 silent. Park if silent after +10 (sub-1k)
TAKO ГУМИDeployedElenaReworked 26 Jun; owner Боби chasing = buying interest. WARM - Elena review + send (sub-1k)
Мебели влиз дизайн 2025DeployedElenaCustom furniture; design-led (logo = our proposal, no confirmed phone). Elena's offer 400 + 20/mo вкл. соц. Confirm logo/phone/region before send (sub-1k)
Автосервиз LinsicarDeployedElenaHisarya auto-service, real logo + placeholder photos. No price set; confirm Sat/Sun hours before send (sub-1k)
Barbershop The ChampionsDeployedElenaBurgas men's barbershop, 2 locations; real trophy crest recreated, design-led (real photos to drop). No price; not Champions Lab (sub-1k)
Abini Body (Yana)Rep showcaserepFree for 2 referrals; becoming ambassador

Karnobat batch - tracked (Elena, sub-1k)

ClientStageOwnerSend-readiness
Бистро ПерлаDeployedElenaNo FB/phone yet - call-first; Elena supplies contact before send
Doner House Ачо и НинаDeployedElenaReal hero; FB/more photos optional
Карнобатска скара при БенDeployedElenaReal hero; FB/phone optional
Бързо, топло, вкусноDeployedElenaPhone from directory - Elena confirms before send
Автосервиз ГеоргиевDeployedElenaNo phone yet - Elena must supply phone before send
Къща за гости ШехлареDeployedElenaReal photos; owners Тодорови; phone/prices optional

Cold inventory + how reps will own it

~33 spec demos built and live, no named recipient. Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Partially activated - Elena's Karnobat batch is the first tracked set.

Removed / parked

Elegance Asenovgrad parked 30 Jun (cadence exhausted, still silent; Elena's lead - revisit 30d / next season, site stays live). Car Wash Poseidon declined 26 Jun (owner "това са безсмислени неща"; channel archived). Villa Tanita declined 24 Jun (owner won't invest while the properties aren't earning, wants listing-only - stop the cadence). Beluga removed (owner works for a web-build company; never paid, never proposed). SiMoni / Solo / Veera parked (Yana's competitors; not pushed while Yana is our door-opener). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM, Sozopol Ekovillas, Coffee and go declined/parked (timing or partner backed out).
Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.