Northr

Client Journey & Loop Board

Updated 2026-06-27 07:23 BG (morning refresh)
source: the journey-state spine + confirmed facts
Internal operating board. Single authoritative view of where every client is. Human-confirmed facts now sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily.
#1 blocker - payment rail. The cash Elena holds (Kapitanovi month-1, Food Addiction if cash, likely Rambo) still cannot reach the company, and the Boyzone gift sub is broken. DECIDED 22 Jun: Elena nets her commission from the cash she collects and remits the surplus to Ivo as monthly petty cash, with the books recording gross collected, commission, and net remitted. NOT yet activated - to switch on: Ivo confirms the monthly petty-cash handover and the accountant confirms the tax treatment. Single standing constraint, not per-client.
11
Won / care clients
~€200
Care contracted /mo
blocked
Reaching company (rail)
~29
In-flight
12
Open items

Loop health - did the agents run

Nightly reconcile
Ran 2026-06-27 06:37 BG. Next 06:37 tomorrow (28 Jun). Reads confirmed-facts first (anti-repeat). Carries the 26 Jun reconciliation: money-platform read reconciled with no new mismatch, all deployed links HTTP 200, the five Ivo demos folded in (Condio Replied; Lotus, Amore, Triumph, Spas i Moni Deployed).
Reply capture
Ran 2026-06-26 22:05 BG. Next 13:22 today (27 Jun). Latest window moved Triumph and Digital Nomads to Replied (both clients liked the site, edits done and redeployed) and I & M Mebel to Sent (Elena sent 25 Jun). Flagged the Kapitanovi July social-pack shared-folder link as broken, so that care delivery is blocked until it is reposted clean.
Care-delivery audit
Ran 2026-06-22 07:30 BG. Next Mon 29 Jun. Care paid-but-not-delivered + partner remittance.
NEW 22 Jun: confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Payment rail (binding). No working route for cash to reach the company. The 22 Jun decision (net commission, remit monthly petty cash) is chosen but not switched on - confirm the monthly handover + an accountant check; everything cash-side waits on this. Ivo
Food Addiction - card vs cash, confirm so we never double-collect. The money platform shows BOTH the €40/mo build sub and €19/mo care sub active and auto-charging on Elena's card (no past-due), while the human record says care is paid in cash. Confirm with Elena which is real. Elena
Kapitanovi - July social pack delivered but the share link is broken. The three videos and seven posts are ready, but the shared-folder link pasted for Elena to forward is malformed (opens an error page), so the owner cannot receive the July content. Care delivery is blocked until a clean shared-folder link is reposted. Ivo
Inventory over the send cap - work it, do not park it. ~33 cold spec demos plus the tracked-but-unsent Deployed set: 7 Karnobat batch + TAKO ГУМИ + the Ivo-owned Deployed demos (Skarata na Malev, Animal Hope Bavaria, Lisy's Mugs) + the friend demos still to send (Lotus, Amore, Spas i Moni). Triumph, Digital Nomads and Condio are now in live reply loops; I & M Mebel is sent. Sheet-per-rep is partially live (Elena's Karnobat batch tracked). Action: assign, send, or archive. Ivo/Elena
Kameli - collect the first €29 care month (went live, now chasing - the dynamic the new go-live-after-care rule prevents). Ivo
Champions Lab - send domain choices + fine-tune photos + social; care link fires on her pick. Ivo
Brilliantin - father (owner) sign-off before go-live, then mint the 350 one-off + 20/mo links; ~99% yes, restaurant folded in. Elena
Boyzone - gift sub to recreate. Domain (trotinetki-karnobat.com) is live; remaining: recreate the €5/mo gift sub on Bobby's own card before the ~12 Jul renewal (current card suspended). Elena
Terzieva - renew the domain before 2 Jul (6 days out). terzievaivancheva.com expires 2026-07-02; renew/confirm first, then DNS repoint to go live (handover plan filed). BusinessTax + Terzieva care also not yet triggered (each on a 19-vs-29 choice). Ivo
Cadence - SK Gong + Villa Tanita +10 last-touch passed 26 Jun. Both sent 16 Jun; send the last-touch nudge now, then park if still silent. Elegance +10 ~28 Jun (tomorrow); Kalina i Milan +10 ~29 Jun (its +5 nudge draft already posted). No client has crossed +10-with-no-reply into a park yet. Ivo/Elena
Condio - replied, happy, identity still to confirm. Investment-consultant personal-brand site (BG + Spanish) is live; client reviewed it, likes the design, both requested edits are in. Open: her phone/email for contacts, plus the flag - is the contact "Яна КонДио" the same Yana as Abini Body (ambassador prospect)? It affects the ambassador link. Ivo
Iskash da hapnesh - no tracked channel found among the 39; client is "closing" - confirm where it is tracked or open a channel. Elena/Ivo

Revenue base - won / care

ClientStageBuildCare /moOwnerNext
Kapitanovi (Kiten)Care200 paid19 cash (seasonal)ElenaLive on real domain; off-season rate; remit cash (rail)
Food AddictionCareinstalmentspayingElenaOpen: card-vs-cash (both subs auto-charge on card, record says cash); real-domain go-live pending DNS
Kameli ClubCare400 paid29 chasingIvoCollect first care month
Champions LabWon200 paid19 pendingIvoDomains + photos + social
BrilliantinWon350 sold20ElenaFather sign-off; mint 350 + 20 links
Rambo (mobile service)Won5×2015ElenaLinks minted; Elena sends; domain choice pending
TMB Smart (consult)Won300/600n/aIvoCollect 2nd 300 on value
RakadikoWon200 paid15ElenaBuild paid 24 Jun; care starts next month; pursue annual upfront. 2 open menu prices back to Elena
Coffee DelmarClosing20015ElenaBrother of Rakadiko; annual upfront
BusinessTax (Niki)Wonfree19 or 29IvoHis choice; domain transfer
Terzieva IvanchevaWonfree19 or 29IvoHer choice; renew domain before 2 Jul

In-flight - deployed / sent

ClientStageOwnerNext
Condio (Яна КонДио)RepliedIvoClient happy; 2 edits done. Open: phone/email + identity flag (same Yana as Abini Body?). Review + price + send
Triumph BoutiqueRepliedIvoOwner: "много добре е станал сайта" + an edit list (add a menswear section, regroup the gallery by category, larger item-name font, add a sleepwear section, remove marked photos). Ivo running the edit session; new link to follow
Spas i Moni (хотел)DeployedIvoNEW 26 Jun; core hotel ICP, Rhodopes. Dead domain = greenfield + reclaim. Confirm rooms/email/prices; review + send
Lotus Cafe & PatisserieDeployedIvoNEW 25 Jun; the Plovdiv on-site coffee-shop lead, built. Review + price + send
Amore PizzeriaDeployedIvoNEW 26 Jun (v2 redesign), Velingrad. Confirm FB/IG to wire Messenger; review + send
Amari Park ResidenceSentIvo/ElenaBuild 300 (from 500); partner sign-off. 3% deal is separate
Elegance AsenovgradSent, no replyElena+10 last-touch ~28.06, then park if silent
TeachyPlanetSent via NikiIvoGet POC number from Niki
Malkiya YavorDemoed, likedIvoBottleneck: Ivo send the offer email (draft ready)
BogdanoviSentIvo/ElenaAwaiting his yes to go live
Iskash da hapneshClosingElenaFinal follow-up; no tracked channel found
Life Partners PlovdivCase studyPeppyAmbassador case study (recruiting Peppy)
Varna Private SpaConsultIvoAwaiting principal feedback
SK GongSeen, no replyIvo+10 last-touch passed 26.06; send nudge, then park if silent
Villa TanitaSentElena+10 last-touch passed 26.06; send nudge, then park if silent
Kalina i MilanSentElena+5 nudge draft posted; Elena to send. +10 ~29.06
Skarata na MalevDeployedIvoConfirm IG/FB; review + price + send
Animal Hope BavariaDeployedIvoSend/price (off-ICP)
Digital NomadsRepliedIvoFounders liked it, wanted more "nomad" and less "investment"; edit applied and redeployed. Wire form; price + send
Lisy's MugsDeployedIvoIvo priority friend ("wow"); review + price + send
I & M MebelSentElenaElena sent the demo 25 Jun, awaiting reply. Cadence +2 ~27.06 / +5 ~30.06 / +10 ~05.07 (sub-1k)
TAKO ГУМИDeployedElenaReview + send (sub-1k)
Abini Body (Yana)Rep showcaserepFree for 2 referrals; becoming ambassador

Karnobat batch - newly tracked (Elena, sub-1k)

ClientStageOwnerSend-readiness
Бистро ПерлаDeployedElenaNo FB/phone yet - call-first; Elena supplies contact before send
Doner House Ачо и НинаDeployedElenaReal hero; FB/more photos optional
Карнобатска скара при БенDeployedElenaReal hero; FB/phone optional
Бързо, топло, вкусноDeployedElenaPhone from directory - Elena confirms before send
Car Wash PoseidonDeployedElenaPhone/FB/hours optional
Автосервиз ГеоргиевDeployedElenaNo phone yet - Elena must supply phone before send
Къща за гости ШехлареDeployedElenaReal photos; owners Тодорови; phone/prices optional

Cold inventory + how reps will own it

~33 spec demos built and live, no named recipient. Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Now partially activated - Elena's Karnobat batch is the first tracked set.

Removed / parked

Beluga removed (owner works for a web-build company; never paid, never proposed). SiMoni / Solo / Veera parked (Yana's competitors; not pushed while Yana is our door-opener). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM declined/parked (timing or partner backed out).
Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.