Northr - Client Journey & Loop Board

Internal operating board. Single authoritative view of where every client is. Human-confirmed facts now sit ABOVE the agents (confirmed-facts), so a thing you explain once is not re-raised. Every item is a record or an alert; a person acts (owner tagged). Refreshes twice daily.

#1 blocker - payment rail. The cash Elena holds (Kapitanovi month-1, Food Addiction instalments, likely Rambo) still cannot reach the company, and the Boyzone gift sub is broken. DECIDED 22 Jun: Elena nets her commission from the cash she collects and remits the surplus to Ivo as monthly petty cash, with the books recording gross collected, commission, and net remitted. NOT yet activated - to switch on: Ivo confirms the monthly petty-cash handover and the accountant confirms the tax treatment. Single standing constraint, not per-client.

Won / care clients

~€200

Care contracted /mo

blocked

Reaching company (rail)

~25

In-flight

Open items

Loop health - did the agents run

Nightly reconcile

Ran 2026-06-24 06:38 BG. Next 06:37 tomorrow (25 Jun). Reads confirmed-facts first (anti-repeat). No new divergence; all deployed links HTTP 200. Note: no money-platform read tool this run - money cells carried from confirmed facts, reconcile next run.

Reply capture

Ran 2026-06-24 13:23 BG. Next 21:22 today. Captured one new client into the spine - Condio (Ivo's, investment-consultant demo, Deployed) - and confirmed the Kalina i Milan +5 nudge draft posted. No other new client replies this window.

Care-delivery audit

Ran 2026-06-22 07:30 BG. Next Mon 29 Jun. Care paid-but-not-delivered + partner remittance.

NEW 22 Jun: confirmed-facts.md = human ground truth above the agents. Authority order: confirmed-facts > payments platform > ledger > client channels > memory.

Needs action - open items (owner tagged)

Payment rail (binding). No working route for cash to reach the company. The 22 Jun decision (net commission, remit monthly petty cash) is chosen but not switched on - confirm the monthly handover + an accountant check; everything cash-side waits on this. Ivo

Inventory over the send cap - work it, do not park it. ~33 cold spec demos plus ~10 tracked-but-unsent Deployed demos (7 Karnobat batch + I & M Mebel + TAKO ГУМИ + the Ivo-owned Deployed set). Sheet-per-rep is partially live (Elena's Karnobat batch now in tracked channels). Action: assign, send, or archive. Ivo/Elena

Kameli - collect the first €29 care month (went live, now chasing - the dynamic the new go-live-after-care rule prevents). Ivo

Champions Lab - send domain choices + fine-tune photos + social; care link fires on her pick. Ivo

Brilliantin - father (owner) sign-off before go-live, then mint the 350 one-off + 20/mo links; ~99% yes, restaurant folded in. Elena

Boyzone - gift sub to recreate. Domain (trotinetki-karnobat.com) is live; remaining: recreate the €5/mo gift sub on Bobby's own card. Elena

BusinessTax / Terzieva - care not triggered (each on a 19-vs-29 choice); and renew terzievaivancheva.com before 2 Jul. Ivo

Kalina i Milan - +5 nudge draft posted to the client channel today (sent 19.06; sub-1k). Elena to send it via message; +10 last-touch ~29.06, then park if silent. Elena

Condio - new demo, identity to confirm. Investment-consultant personal-brand site live (BG + Spanish), entered 24.06. Flag for Ivo: the contact shows as "Яна КонДио" - same Yana as Abini Body (ambassador prospect) or a different person? It affects the ambassador link. Ivo

Iskash da hapnesh - no tracked channel found among the 35; client is "closing" - confirm where it is tracked or open a channel. Elena/Ivo

Revenue base - won / care

Client	Stage	Build	Care /mo	Owner	Next
Kapitanovi (Kiten)	Care	200 paid	19 cash (seasonal)	Elena	Live on real domain; off-season rate; remit cash (rail)
Food Addiction	Care	instalments	paying (cash)	Ivo/Elena	Green; only cash-to-company (rail); real-domain go-live pending DNS
Kameli Club	Care	400 paid	29 chasing	Ivo	Collect first care month
Champions Lab	Won	200 paid	19 pending	Ivo	Domains + photos + social
Brilliantin	Won	350 sold	20	Elena	Father sign-off; mint 350 + 20 links
Rambo (mobile service)	Won	5×20	15	Elena	Links minted; Elena sends; domain choice pending
TMB Smart (consult)	Won	300/600	n/a	Ivo	Collect 2nd 300 on value
Rakadiko	Won	unpaid	15	Elena	200 link minted; Elena sends; annual upfront
Coffee Delmar	Closing	200	15	Elena	Brother of Rakadiko; annual upfront
BusinessTax (Niki)	Won	free	19 or 29	Ivo	His choice; domain transfer
Terzieva Ivancheva	Won	free	19 or 29	Ivo	Her choice; renew domain before 2 Jul

In-flight - deployed / sent

Client	Stage	Owner	Next
Amari Park Residence	Sent	Ivo/Elena	Build 300 (from 500); partner sign-off. 3% deal is separate
Elegance Asenovgrad	Sent, no reply	Elena	+10 last-touch ~28.06, then park if silent
TeachyPlanet	Sent via Niki	Ivo	Get POC number from Niki
Malkiya Yavor	Demoed, liked	Ivo	Bottleneck: Ivo send the offer email (draft ready)
Bogdanovi	Sent	Ivo/Elena	Awaiting his yes to go live
Iskash da hapnesh	Closing	Elena	Final follow-up; no tracked channel found
Life Partners Plovdiv	Case study	Peppy	Ambassador case study (recruiting Peppy)
Varna Private Spa	Consult	Ivo	Awaiting principal feedback
SK Gong	Seen, no reply	Ivo	+10 last-touch ~26.06
Villa Tanita	Sent	Elena	+10 last-touch ~26.06
Kalina i Milan	Sent	Elena	+5 nudge draft posted; Elena to send. +10 ~29.06
Skarata na Malev	Deployed	Ivo	Confirm IG/FB; review + price + send
Animal Hope Bavaria	Deployed	Ivo	Send/price (off-ICP)
Digital Nomads	Deployed	Ivo	Wire form; send
Lisy's Mugs	Deployed	Ivo	NEW 23.06 (Ivo priority "wow"); review + price + send
Condio (Яна КонДио)	Deployed	Ivo	NEW 24.06 (Ivo); investment-consultant personal brand, BG + Spanish; review + price + send. Flag: same Yana as Abini Body?
I & M Mebel	Deployed	Elena	NEW 23.06; more photos + confirm logo/phone, then send (sub-1k)
TAKO ГУМИ	Deployed	Elena	NEW 23.06; review + send (sub-1k)
Abini Body (Yana)	Rep showcase	rep	Free for 2 referrals; becoming ambassador

Karnobat batch - newly tracked (Elena, sub-1k)

Client	Stage	Owner	Send-readiness
Бистро Перла	Deployed	Elena	No FB/phone yet - call-first; Elena supplies contact before send
Doner House Ачо и Нина	Deployed	Elena	Real hero; FB/more photos optional
Карнобатска скара при Бен	Deployed	Elena	Real hero; FB/phone optional
Бързо, топло, вкусно	Deployed	Elena	Phone from directory - Elena confirms before send
Car Wash Poseidon	Deployed	Elena	Phone/FB/hours optional
Автосервиз Георгиев	Deployed	Elena	No phone yet - Elena must supply phone before send
Къща за гости Шехларе	Deployed	Elena	Real photos; owners Тодорови; phone/prices optional

Cold inventory + how reps will own it

~33 spec demos built and live, no named recipient (down from ~40 after the 7 Karnobat moves into tracked channels). Model: each demo gets an assignee; the rep sees only their assigned demos on the partner portal, works them, and updates status there; the update flows back into this spine, which stays the system of record. Unassigned = the pool reps draw from. Now partially activated - Elena's Karnobat batch is the first tracked set.

Removed / parked

Beluga removed (owner works for a web-build company; never paid, never proposed). SiMoni / Solo / Veera parked (Yana's competitors; not pushed while Yana is our door-opener). Amellia Garden, Ultra Design, PhiBrows Mimka, Zora by TM declined/parked (timing or partner backed out).

Stages: Lead → Qualified → Demo built → Deployed → Sent → Replied → Won → Care. Owners: Ivo price/money/scope/domains; Elena sub-1k sends, comms, care delivery; rep = ambassador. Human-confirmed facts live in confirmed-facts.md and override the agents. Generated from ops/journey-state.md, refreshed twice daily. Internal use only.